SmartCopy , 19 reviews
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DO NOT USE.
It didn't work and even though it says 1 day free trial, I was charged right away! they have not refunded me.
We genuinely regret any inconvenience you've encountered with our service, and we want to assure you that we are fully committed to supporting you through this issue.
Our team is actively looking into your case and will do everything possible to address and resolve the matter promptly. To assist us in expediting the process, kindly provide the following details per Email :
The email address associated with your account.
The date of the subscription charge.
Feel free to reach out to us at our dedicated support email: smartcopy@Outlook.com. Rest assured that your email will receive our immediate attention, and our support team will respond as quickly as possible.
We sincerely apologize for any inconvenience and appreciate your patience and understanding as we work to ensure your satisfaction. If there's additional information or concerns you'd like to share, please include them in your email.
I recently installed the SmartCopy app on my Shopify store. I must say that I was excited to explore its features during the 1-day free trial.
However, I encountered a concerning issue with the billing process. Despite understanding that I had a 1-day free trial, I was billed $24.99 before the end of the trial period. This unexpected charge has raised concerns on my end.
I believe in the importance of fair and transparent billing practices, and I would like to bring this matter to your attention for immediate resolution. I did not authorize any charges outside the agreed-upon trial period, and this action appears to be in violation of your own terms and Shopify's billing policies.
I kindly request that you investigate this matter promptly and provide a refund for the unauthorized charge. It's crucial for me as a user to feel confident in the integrity of the apps I choose for my store.
Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the unexpected charge on your account.
Please be informed that SmartCopy does not initiate any charges outside of what is agreed upon by our users. In this case, it appears that the billing issue may have stemmed from the Shopify system.
However, rest assured that we are committed to assisting you in resolving this matter promptly. We recommend reaching out to Shopify's support team to request a refund for the unauthorized charge. They should be able to investigate the issue further and help you recover your money.
If you encounter any difficulties or require further assistance, please do not hesitate to reach out to our customer support team. We are here to support you throughout this process and ensure that the matter is resolved to your satisfaction.
We appreciate your understanding and continued support of SmartCopy. Thank you for bringing this to our attention, and we are dedicated to assisting you in any way we can.
Best regards,
Don't use this App. It isn't working and if uninstalled in free trial period, the amount is deducted. I installed and it didn't worked. I uninstalled in 15 minutes (1 day is free trial) and 9.99 USD deducted from my card. And the support is even not responding. Not recommended.
We appreciate your feedback and are sorry to hear about the inconvenience you've faced. However, we would like to clarify a few points to ensure accurate information:
24/7 Active Support: Our support team is available around the clock to assist you with any concerns or issues you may encounter. We strive to provide prompt and helpful assistance to all our users.
Trial Period Billing: Our billing system is designed to charge users only after the completion of the free trial period. If you were charged within the trial period, we sincerely apologize for any oversight, and we are committed to rectifying this issue promptly. Please provide us with your account details, and we will investigate the matter thoroughly.
Unbiased Reviews: We take customer feedback seriously and encourage honest reviews. However, it appears that your experience might not be an accurate representation of our service, as you mentioned uninstalling the app within 15 minutes of installation. We believe a fair evaluation should be based on the actual usage of the app and its features.
Competitor Interference: While we respect healthy competition, it's important to note that some reviews may be misleading or influenced by competitors. We encourage users to try our app and form their opinions based on their own experiences.
We understand the frustration this situation may have caused, and we are committed to addressing your concerns. Please reach out to our support team with your account details so that we can investigate and resolve this matter promptly.
Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
My account was frozen today because I haven't paid my bill, there's extra charges on my account which I'm not going to pay for, it's your APP I've downloaded and uninstalled the same day, I have not used it ever, please can someone rectify my bill and credit my account immediately, this is unacceptable, I'm not paying money for something I haven't even used once!!!!!!!!
To assist you further, could you please provide us with your account details and any relevant transaction information? This will enable our support team to investigate the extra charges and rectify the billing discrepancy.
We take your concerns seriously and want to assure you that we are committed to fair and transparent billing practices. Once we have the necessary information, we will conduct a thorough review of your account and take appropriate action to credit any unjust charges.
Please reach out to our 24/7 support team with the required details at [Support Email or Phone Number], and we will prioritize your case for swift resolution. We appreciate your patience and cooperation in this matter.
Thank you for giving us the opportunity to address your concerns, and we look forward to restoring your confidence in our service.
On 2023-09-22, i have tried your app for several minutes and uninstalled it, because it's not the app for our demand. I thought it wont' charge us because we just tried your app within ten minutes. We tried other apps in this way, and no charging/ trial fee at all.
Yet, it's so pitiful and surprising that you charged us $14.99.
I have emailed twice, stil no response.
So disappointed.
We apologize for the inconvenience caused by the unexpected charge on your account.
We understand your frustration, and we're committed to resolving this issue promptly.
Rest assured, we will refund any transaction made with our app. To expedite the process, please send us a screenshot of the transaction details via email. Once we receive the necessary information, you can expect a refund within a few hours.
Again, we apologize for any inconvenience this has caused. We value your feedback and strive to ensure the best experience for all our users.
Thank you for your understanding.
Best regards,