Smartreply AI Customer Service

Smartreply AI Customer Service

Pricing
From $49/month. Free trial available.
Rating
5.0 (25)
Developer
InCharge

SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.

Automate responding to messages, comments, emails on your website chatbot, social media & more. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send product recommendations, discount codes to potential customers.

Automate responding to messages, comments, emails on your website chatbot, social media & more. Improve CPM with AI comment hiding. Auto dm everyone who comments, engage customers, with a fully automatic AI Brand Agent. Answer questions, to drive growth. Send product recommendations, discount codes to potential customers. more
  • Use AI to reply to comments and dms giving dynamic product recommendations
  • Send out Facebook/Whatsapp message campaigns with automatic conversations
  • Auto DM everyone who comments to drive revenue
  • Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
  • Outbound Commenting: Automatically reply with AI, organic sales & brand growth

Languages

English

Works with

  • Checkout
  • Facebook
  • Instagram
  • TikTok
  • TikTok Shop
  • Whatsapp
  • Youtube

Pricing

Starter

$49 / month

or $469/year and save 20%

$0.164 per additional credit

Features

  • 300 Credits
  • Auto AI Message
  • Auto AI Comment DM/Reply
  • Hide Comments
  • Build DM Subscribers/Campaigns
  • Whatsapp Marketing
  • Sync Products
  • 1 User

14-day free trial

Basic

$149 / month

or $1,249/year and save 30%

$0.08 per additional credit

Features

  • 1250 Credits
  • Auto AI Message
  • Auto AI Comment DM/Reply
  • Hide Comments
  • Build DM Subscribers/Campaigns
  • Whatsapp Marketing
  • Sync Products
  • 1 User

14-day free trial

Advertiser

$299 / month

or $2,499/year and save 30%

$0.025 per additional credit

Features

  • 10k Credits
  • Auto AI Message
  • Auto AI Comment DM/Reply
  • Hide Comments
  • Build DM Subscribers/Campaigns
  • Whatsapp
  • Sync Products

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (25)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 21, 2026

Before using SmartReply, our team had to dedicate specific staff to spend a massive amount of time dealing with all social media comments every day. But SmartReply helped us save over 80% of our time, allowing us to focus on revenue.

I have to give a huge shoutout to their top-tier customer support team! While other software just leaves you hanging, the SmartReply team is truly different. Jonah got on 1-on-1 calls with us and walked us through the entire setup from A to Z.

The onboarding experience was incredibly smooth. It only took us a very short amount of time to quickly build a efficient automated system that aligns with our brand tone. Highly recommended!

NovaHair
United States
Over 1 year using the app
May 7, 2026

My current structure was the typical huge team of a customer service team. Smart Reply helped immensely when it comes to comment management & overall task automation.

Their client support team is top tier as well, they walked me through the setup & helped me through each part. Definitely will keep these guys apart of our team.

Tasty Gains
United States
27 days using the app
April 8, 2026

Great app so far and best support.

Struggled with brandwise for weeks, negative comments not hidden and ai moderation absolute trash.

Hoped on a call with Smart reply, they helped setup from a to z , and we solved problems i struggled with for weeks with brandwise.

Cant recommend enough.

Glowssip
Hong Kong SAR
3 days using the app

Support

App support provided by InCharge.

Developer

InCharge

CHICAGO, IL, US

Launched

March 20, 2024

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