Reviews (5)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 3, 2025

Smart reply is now one of the most essential tools we use. Not only does it save hundreds of labor hours, but it actually increases the success of our meta ads through better engagement and fast response time.

Great tool and great guys over at smart reply.

Maneup
United States
12 months using the app
December 23, 2025

the bot works perfectly im working just fine knowing that the bot got my back

Lorentina Chile
Chile
6 days using the app
October 25, 2024

"From stressed to streamlined - SmartReply transformed my customer support! This AI powerhouse handles all inquiries with precision and care. A must-have for solo entrepreneurs!"

Brand Valut
United States
2 days using the app
October 22, 2024

It easily handles all my social media replies, letting me focus on other areas of the business while keeping my customers happy.

LuxiLinge
United Kingdom
1 day using the app
October 19, 2024

I've seen a significant reduction in support tickets since implementing SmartReply. It's a total time-saver!

Whatever You Like Shop
United States
16 minutes using the app
August 31, 2025

It definitely replies to your emails! Which is what i was looking for, but it was also making arrangements to meet with "marketers" on whatsapp. I haven't had the chance to fully train it to my brand yet, so here's to a second install. Only thing that sucks is that I no longer have a free trial since I uninstalled it the first or 2nd day of having it and waiting so long to give it another try.

Lunarie Skin
United States
11 minutes using the app
January 12, 2025

Was charged for service, even though I uninstalled before the trial period ended.

Boho Eco Boutique™
United States
About 1 month using the app
InCharge replied January 13, 2025

Hi, we will reach out over email, but with all Shopify apps they aren't able to charge you if you have uninstalled so if you did get charged it's because you didn't actually uninstall the Shopify app before the billing date. We can't uninstall the app for you.

November 13, 2024

Say goodbye to support overwhelm! SmartReply's AI-driven responses help you stay on top of customer queries while boosting satisfaction and efficiency. Ideal for busy business owners!

Wish Wirl
United States
20 days using the app
November 13, 2024

SmartReply has elevated my social media game! Automated responses, hidden negative comments, and targeted promotions = winning formula.

Quill Trends
United States
7 days using the app
November 12, 2024

Save time, delight customers, and focus on what matters with SmartReply! Let AI handle repetitive questions so you can drive your business forward. Perfect for entrepreneurs and small teams!

Peak Picks
United States
15 days using the app
November 11, 2024

SmartReply's social media automation saves time, boosts sales, and enhances customer experience. Highly recommended!

Flick Goods
United States
6 days using the app
November 10, 2024

SmartReply simplifies social media management! Reply, recommend, and reward customers effortlessly.

Pulse Cart
United States
5 days using the app
November 9, 2024

Maximize engagement, minimize hassle! SmartReply streamlines social media management, boosting sales and brand growth.

Edge Mart
United States
4 days using the app
November 9, 2024

No more lost sales due to delayed responses! SmartReply's instant support has boosted conversions.

Ever Glowy
United States
16 days using the app
November 8, 2024

SmartReply is a social media powerhouse! Automates comments, hides negativity, and drives sales through personalized recommendations and discounts.

Junction Hub
United States
4 days using the app
November 7, 2024

SmartReply has simplified my customer support, allowing me to focus on innovation. Love it!

Skyline Shopper
United States
14 days using the app
November 7, 2024

SmartReply has been a lifesaver! Automated support has freed up my time to focus on growing my business.

Zoom Zone
United States
14 days using the app
November 5, 2024

Game-changer! SmartReply's AI-driven support has reduced my response time by 80%. My customers love the instant responses!

Exclusive Brandz
United States
6 days using the app
November 4, 2024

Smartreply automation has made customer support a breeze! Now I have more time to innovate and push my business to new heights.

Trend Craze
United States
11 days using the app
November 3, 2024

Streamlined support, happy customers! SmartReply's AI has transformed my business operations

Top Notch
United States
6 days using the app
November 2, 2024

SmartReply's precision and care have elevated my customer experience. Highly recommend for entrepreneurs!

Brand Sphere
United States
3 days using the app
October 31, 2024

Ditch the support headache with SmartReply! This AI-powered solution streamlines responses, reduces workload, and boosts customer satisfaction. Essential for any solo business owner!

Nova Nest
United States
7 days using the app
October 30, 2024

From solo entrepreneur to support rockstar - SmartReply made it possible! Automated responses, happy customers, and more free time. This AI tool is pure magic!

Brand Flare
United States
6 days using the app
October 30, 2024

No more late-night response marathons! SmartReply's AI-driven support took over, and now I focus on growing my business. Customers praise the prompt, personalized help - win-win!

Jewel Jazzy
United States
7 days using the app
October 29, 2024

SmartReply's customization options amazed me! Easy integration with my existing system, and the AI learns from my FAQs. Customers love the instant, relevant responses - 5 stars!

Shop Stir
United States
5 days using the app
October 28, 2024

SmartReply is my new support superhero! Automated responses, reduced workload, and thrilled customers - what more could I ask? Affordable, efficient, and brilliant!

Ever Trends
United States
6 days using the app
October 28, 2024

SmartReply revolutionized my customer support! As a small business owner, I was drowning in responses. This AI tool took over, and now customer rave about prompt, personalized help. A game-changer!

Nova deals
United States
6 days using the app
October 27, 2024

SmartReply paid for itself in the first week! Reduced support time, increased customer satisfaction, and more sales - the ROI is incredible. A smart investment!

Up Trendz
United States
3 days using the app
October 26, 2024

Support stress disappeared with SmartReply! This intuitive AI tool handles all inquiries with ease. Now I can focus on innovation, not response management.

Style Pals
United States
2 days using the app
October 25, 2024

SmartReply saved me from support overwhelm! Easy setup, seamless integration, and customizable FAQs made it a breeze. Customers love the instant answers, and I love the freed-up time.

Orbexa Shop
United States
3 days using the app
October 25, 2024

SmartReply transformed our customer support overnight! AI-powered responses reduced our response time by 85%. Customers rave about the prompt, personalized help. Setup was seamless, and customization options are impressive. A game-changer for businesses seeking top-notch support.

Watchex Store
United States
3 days using the app
October 25, 2024

SmartReply transformed our support from good to exceptional! AI-powered responses reduced response times by 90%. Customers rave about the prompt, personalized help. Easy setup and customization make it a must-have for businesses prioritizing customer satisfaction.

Blackbird
United States
9 days using the app
October 23, 2024

This app has made engaging with my audience so much easier. The auto DM and comment features drive real results. Can’t imagine my strategy without it!

SnapShop
United States
4 days using the app
October 22, 2024

It handles everything from comments to direct messages. The AI-powered features boost my ad performance significantly!

GameGrid
United States
3 days using the app
October 21, 2024

It makes managing comments and DMs a breeze. The AI recommendations keep my audience interested. This app is a total game changer!

zengoods
United States
8 days using the app
October 21, 2024

I've seen more organic interactions than ever. The automatic DM feature is particularly impressive for sales conversion!

SmartWear
United States
1 day using the app
October 20, 2024

It simplifies my social media management and drives engagement effortlessly. My comments have doubled, and my brand visibility has skyrocketed!

PawTreats
United States
1 day using the app
October 19, 2024

Smart Reply is incredibly easy to use! Sending out organic DM campaigns and product recommendations has never been smoother—highly recommended!

LuxMart
United States
About 4 hours using the app
October 19, 2024

SmartReply revolutionized our customer experience! AI-driven responses slashed our response time by 90%. Customers praise the instant, insightful support. Easy integration and vast customization options make it a must-have for businesses prioritizing customer satisfaction.

Harbour Shop
United States
2 days using the app
October 19, 2024

With Smart Reply, my ad comments are handled automatically, and I can even hide negative feedback! My CPM has improved significantly!

TrendCart
United States
6 days using the app
October 18, 2024

This app takes customer interaction to the next level. The AI-generated responses feel personal and have really improved my sales!

Active Wear
United States
7 days using the app
October 17, 2024

I can’t believe how much easier managing comments has become. Smart Reply handles everything efficiently, letting me focus on growing my brand!

BabyNest
United States
2 days using the app
October 14, 2024

Smart Reply has transformed my social media interactions! The automatic replies and DM campaigns have doubled my engagement—absolutely love it!

Gadgetwave
United States
2 days using the app
October 13, 2024

Smart Reply transformed our customer support overnight! AI-powered responses reduced our response time by 95%. Customers rave about the prompt, personalized help. Setup was seamless, and customization options are impressive. A game-changer for businesses seeking top-notch support!

Exclusive.Shop
United States
2 days using the app
September 21, 2024

SmartReply AI has been a game-changer for our Shopify store! It automates responses to customer reviews quickly and accurate, saving us so much time while maintaining a personal touch. The AI-generated replies are thoughtful, and they help us engage with customers effectively. Setup was a breeze, and the interface is user-friendly. Highly recommend this app for anyone looking to improve customer interaction and boost engagement!

MinieMaarvels
Taiwan
7 days using the app
September 19, 2024

I added SmartReply to my store as a solo owner, and it's been a lifesaver! With limited resources, I couldn't afford a dedicated support team. SmartReply seamlessly handles customer inquiries, and after fine-tuning with my FAQs, it responds smoothly. The best part? Customers don't even realize they're chatting with a bot! Highly recommended for solo entrepreneurs.

Myysticjewelss
Taiwan
6 days using the app
September 19, 2024

SmartReply transformed my customer support! As a solo store owner, managing responses was overwhelming. This AI-powered tool took over, and after customizing it with my FAQs, it answers everything effortlessly. Customers love the prompt responses, and I love the reduced workload. SmartReply is a must-have for any solo entrepreneur looking to streamline support without breaking the bank!

Pure Blisse
France
13 days using the app
September 17, 2024

SmartReply AI is a powerful Shopify app designed to automate engagement on social media platforms like Facebook, Instagram, and WhatsApp. It uses AI to automatically reply to comments, send DMs, and even hide negative comments, helping store owners manage customer interactions effortlessly.

Level Up Legends
United States
6 days using the app
September 6, 2024

Smart Reply AI automates replies on Facebook, Instagram, and WhatsApp, boosting engagement and sales with personalized DMs and dynamic product recommendations. It also hides negative comments and runs message campaigns, making it a powerful tool for effortless brand growth.

Apex Goods
United States
16 days using the app
August 23, 2024

I run a lot of Click to Whatsapp ads and this has absolutely saved me an enormous amount of time replying to customers. The AI is very impressive.

UrbanGo
United States
4 days using the app
August 22, 2024

My friend Arie told me to try this out to scale my ads and leverage the broadcast dm feature. I really like it, seems to cut through the noise better than email campaigns.

Breeze Buy
United States
3 days using the app
August 21, 2024

My ad CPM and CPC cut in half in the first week of installing this AI.

Shine Shop
United States
1 day using the app
April 7, 2024

SmartReply AI isn’t perfect, but it’s pretty close. It’s made a huge difference in how we run ads, saving us a ton of time and has lowered our cost per purchase significantly.

Shurli Store
United States
About 23 hours using the app