Highest response rates
Customers open and respond to texts dramatically more than they do with emails
Uncover problems fast
Asking customers for feedback immediately after a sale surfaces problems you overlooked
No setup required
Just click install and watch the feedback come in
About SMS NPS
Drive sales by improving your store through customer feedback
NPS (Net Promoter Scores) are used by both small and large companies to track the customer’s experience and satisfaction. Usually these surveys are difficult to set up and often customers don’t respond, but once you install our Shopify app you’ll get feedback pouring in without any work.
How do I improve my store’s customer experience?
Use NPS to find your most loyal customers, the ones who will buy again and tell their friends to buy as well.
How do I find problems with my store’s shopping experience immediately?
You want to improve your store, and now you have a super power to surface improvements immediately after the sale. You need to know right now, not in a week, if customers have problems like finding a product or issues with sizing or stock; waiting hurts sales!
Why do I want to do this through SMS?
Everyone has a mobile phone and sends text messages. It’s universal. Beyond that, customers get too many emails and don’t open them or engage with them even when they do.
Can I personalize the message?
Of course you can. As previous store owners ourselves, we know how important personalization can be for customers. You can edit the message so that customers feel even more loyalty.
Pricing 14-day free trial
100 orders/month included. 5 cents per additional order
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.