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Rating: ☆☆☆
I’m not happy with SocialPilot so far. There are no clear instructions on how to remove a social account from the platform, which is very frustrating. It advertises the ability to connect up to 10 accounts, but I’ve only been able to add 5. Nowhere in the app does it clearly state these limitations. I reached out to support, but there’s been no proper response. At this point, the service feels misleading and unhelpful.
We sincerely apologize for any inconvenience caused. Your feedback is extremely valuable to us, and we truly appreciate you taking the time to share it.
To help you better manage your accounts, we've now added a Manage Accounts section within the Shopify app, which allows you to remove a social profile easily.
You also mentioned seeing an ad that allows adding 10 accounts. Could you kindly share more details about it, such as where you came across it? Since we launched our Shopify services, we've only offered a single plan supporting 5 accounts. We would like to understand if there is any contradictory information available so that we can review and address it promptly.
Thank you again for your feedback—we truly value your input and are here to ensure your experience is smooth.
Managing social media for my Shopify store used to be a hassle, but SocialPilot’s made it so much easier. I can post across platforms directly from Shopify, and it’s saved me tons of time.