Reviews (48)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for efficient dropshipping, praising its competitive pricing, fast shipping, and seamless Shopify integration. It's easy to use for product sourcing, warehousing, customization, and order fulfillment, supporting both dropshipping and wholesale. Direct factory sourcing ensures better pricing and availability. Excellent customer service is highlighted, with dedicated account managers offering personalized support, including negotiating pricing and shipping costs. Quick processing and accurate delivery estimates are consistently noted.
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Honestly speaking I found it hard at the start of my journey to find a trusted supplier fast delivery rate good quality and more , but the time i ve been in contact with Yang (Monica) from sourcinbox everything changed, the best agent fast communicative hard working, everything is perfect about her, i can not resume her in few lines anyway. thank uuuu
Been using Sourcinbox for about a month, Yviette is my customer manager. I currently have a smooth experience with no returns nor broken products so far. Great for beginners.
SourcinBox has been an excellent partner for my store. I can easily find the products I need, I always receive support whenever necessary, and I feel much more confident continuing to work and grow my business.
I would also like to especially thank manager Iviette, who always assists me with great attention and kindness. She responds quickly, answers all of my questions, and is always willing to help in the best way possible. Having this kind of support truly makes a difference in everyday work.
my agent Jingfang is very helpful! replies are very quick and helps sort my orders the same day, would definitely recommend
I have been working with my agent Stella for some time now, and she has been amazing. She is always ready to assist with orders and ships them quickly. Our overall experience with Sourcinbox has been great, and it is a very efficient platform.
I would like to thank Ashley from Sourcinbox for her help since the beginning of my ecommerce journey. She has not only helped with sourcing products for good prices, customer service but also as a trusted source for holding inventory. If anyone is reading this, please don't think twice and establish your relationship with her. You will not be disappointed!
Been working with Yijun Yang from Sourcinbox for about 2 years now, great service and always ready to help even through our timezone differences.
I recommend!
Doleda
I have been working with SourcinBox for several months now, and the overall experience has been outstanding. The platform is reliable and easy to use, and they offer everything that I need to run a successful e-commerce business. From product sourcing, warehousing to customization and also FBA support too.
I would like to sincerely thank my manager, Yviette. She's always available to help, answers my questions quickly, and genuinely cares about my business. She has gone above and beyond, even helping me on her days off, and she has done an amazing job negotiating the best possible product pricing and shipping costs for me.
With her support, I'm confident that running and growing my business will be much easier and more organized.
Love it!! Just using the app and see the difference between Sourcing Box and other platforms is the 1:1 support, direct chat with a support manager, and quick responses. Stella did a great job; she always answered questions and supported sellers effectively. Highly recommend!
Orders were constantly being sent incorrectly or delayed, and I frequently received customer complaints and refunds after using their services. It also cost me a significant amount of advertising money and didn't help my store at all; I'm very disappointed.
Thank you for your feedback. We’re sincerely sorry for the incorrect shipments, order delays, and the impact on your customers and store operations. We understand how frustrating this must have been, especially when it led to complaints and refunds.
Some of the delays may have coincided with the Chinese New Year holiday period (February 15–23), during which warehouse operations were temporarily paused and prior notifications were shared via our app. We fully recognize that this does not reduce the inconvenience caused to your business.
This is not the level of service we aim to provide. Please contact us at support@sourcinbox.com with your order ID or registered email. If possible, kindly let us know which customer manager you were working with, so we can review the situation internally and assist you further.
Our team will make this a priority. Thank you again for your feedback; it helps us improve our service.