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We've been working with SourcingBox for some time now, and it's been a fantastic experience. Wade, our dedicated customer manager, deserves special recognition for his unwavering support and constant availability. He goes above and beyond to ensure our needs are met. Sourcingbox's commitment to customer service, exemplified by Wade's dedication, is truly commendable. We wholeheartedly recommend Sourcingbox to anyone seeking reliable sourcing solutions. Believe me we have tried alot of suppliers so we can say that Sourcingbox is the best in the game. Thanks @SourcingBox
In my experience, they provide better customer service compared to other agents. If I need to find something, I can simply message my agent and she will quickly find exactly what I need.
Our Account manager Yviette has been very helpful and attentive. The app is also very easy to navigate.
Highly recommend SourcingBox! Rosalie is my favorite person in the whole world. She is incredibly helpful and always makes the process so simple. Would highly recommend!
Perfect
Der Kundenservice und die Kommunikation sind sehr gut und einfach per Whatsapp, bei einem Produkt mit verschiedenen Varianten mussten wir jedoch etwa 3fach nachhaken, bis alle Varianten korrekt verknüpft waren. Ansonsten sehr freundlicher und hilfsbereiter Umgang und die Wartezeiten für Antworten entsprechen dem Arbeitswochenstandart. Bis jetzt konnte alles gesourced werden, was wir angefragt hatten. Grundsätzlich also zufriedenstellend und weiterzuempfehlen. Vielen Dank
I've had a great experience with SourcinBox and have made several orders with them over the past year. Their costs are great and they've always have been able to source the products I'm looking for. I'm currently working with Stella and she is responsive, knowledgeable, and pleasant to work with. I plan to continue working with SourcinBox for future orders.
Sourcinbox is an excellent platform for e-commerce entrepreneurs looking to streamline their order fulfillment process. The user-friendly interface makes it easy to import and manage products from multiple suppliers and seamlessly integrate with your existing online store. The platform offers competitive pricing and fast shipping options, ensuring that your customers receive their orders quickly and efficiently. Additionally, my customer manager Qian (Kefeng) is always available to answer any questions and provide assistance when needed. Overall, I have been extremely satisfied with my experience using Sourcinbox, and would highly recommend it to anyone in the e-commerce space looking to improve their order fulfillment process. :)
They never do quality checks (This is most important thing as some Chinese suppliers scams people with fake product pictures, they need to check parcel before shipping, they never open the package!!!), shippinng takes longer time compared with other agencies.They won't cover anything if they did something wrong. My customer started dispute as she received piece of cloth instead dresss! DO NOT PAY them, I've called my bank and started dispute proccess against them.
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Update to their Reply
You guys, didn't provided return details until PayPal force you to provide return address details. (after 1 month). Also you have to cover the return shipping cost as it's your FAULT!
Your customer support laughed at me when I send actual picture of dress. Dress completely see through and nothing as pictured.
If you had opened the box, you would have seen that the product does not actually look like the photo. I am an experienced dropshipper enough to know that all this can happen and that some suppliers in China are fraudsters.
That's why I asked you for photos of the product before sending it because I knew it! You didn't send a picture or check the package contents. Definitely do not fall into their trap. They do not cover their own mistakes as stated in their policy! or they drag you around until they solve the problems.
I had to give my customer a FULL refund! (Because she filed a case through PayPal!) You will definitely lose money, stay away from them!
There are other agencies like SUP dropshipping, Eprolo they got better customer service.
We feel sad that you are not satisfied with our services.
Regarding your products, we sourced them according to the links sent to us and according to your requirements, and we confirmed the product's appearance, color, and size with you before you paid us.
Regarding the quality, we checked the product quality and sent product photos to you and you have confirmed that the product is consistent with what you want.
Regarding shipping, we've informed you in advance about the possible delays during the peak season and you said it was no problem and you could accept that.
Regarding refunds, the problem is that you didn't provide the details of the product quality issues within 7 days of the customer receiving the products.
Regarding the transaction disputes, we asked for returns, but you didn't provide valid tracking information for the returned products. The result of the disputes has proved that we are not the responsible party for this problem.
Hope you can understand!
Sourcinbox is a great platform for e-commerce users to look for what they will sell in shopify. The user-friendly interface makes it easy to import and manage products from multiple suppliers and seamlessly integrate with your existing online store. Rosaline from their team is also helpful and always answer our requests really fast. Definitely recommend this!!