Reviews (45)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this dropshipping agent for its competitive pricing, reliable shipping, and seamless Shopify integration. They appreciate the broad product sourcing, user-friendly interface, and features like warehousing and product customization. Dedicated support managers are praised for their responsiveness and effectiveness. Fast shipping and efficient order processing are key to enhancing merchant satisfaction and customer retention.
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I have been working with my agent Stella for some time now, and she has been amazing. She is always ready to assist with orders and ships them quickly. Our overall experience with Sourcinbox has been great, and it is a very efficient platform.
I would like to thank Ashley from Sourcinbox for her help since the beginning of my ecommerce journey. She has not only helped with sourcing products for good prices, customer service but also as a trusted source for holding inventory. If anyone is reading this, please don't think twice and establish your relationship with her. You will not be disappointed!
I have been working with SourcinBox for several months now, and the overall experience has been outstanding. The platform is reliable and easy to use, and they offer everything that I need to run a successful e-commerce business. From product sourcing, warehousing to customization and also FBA support too.
I would like to sincerely thank my manager, Yviette. She's always available to help, answers my questions quickly, and genuinely cares about my business. She has gone above and beyond, even helping me on her days off, and she has done an amazing job negotiating the best possible product pricing and shipping costs for me.
With her support, I'm confident that running and growing my business will be much easier and more organized.
Love it!! Just using the app and see the difference between Sourcing Box and other platforms is the 1:1 support, direct chat with a support manager, and quick responses. Stella did a great job; she always answered questions and supported sellers effectively. Highly recommend!
Amazing experience using the app.
The support agent was incredibly helpful, professional, and patient, and really went above and beyond to assist me.
All my questions were answered clearly, and the communication was smooth and friendly throughout the process.
I truly appreciate the effort and dedication highly recommended!
The platform is reliable and easy to use, and they offer everything that I need to run my e-commerce store! Always Big Thanks to Stella! Always helpful and kind!
I have been working with SourcinBox since 2025. Having also worked with other sourcing companies, I can say with certainty that I am very satisfied with the services provided by SoucinBox. Luna, my customer manager, has been a key factor in this.
They are proactive, quick to act and respond, and offer me, as a European seller, the most important services I look for in a partner in China.
Once again, special thanks to Luna. I look forward to continuing our successful collaboration.
The average delivery time is 35 days. Sometimes, even though the item shows as in stock on the website, it's always out of stock, even after you ask them to update the inventory. Sometimes, orders don't ship until 10 days after ordering. Because the shipping time is so long, my customers requested refunds, but they refused. Their customer service is equally terrible—slow to respond and completely unhelpful. Even when they do eventually reply, it's vague and offers no real solutions.
Thank you for taking the time to share your experience, we're truly sorry for the inconvenience this has caused. We sincerely apologize for the delays in shipping, inventory mismatches, and the slow response you encountered. This is not the experience we aim to provide, and we take your feedback very seriously.
To properly resolve this issue, we'd really appreciate it if you could contact us with your order number or registered email. Our team will review the case in detail and determine the most appropriate solution, which may include a refund, reshipment, or other compensation depending on the order status.
Please reach out to us at support@sourcinbox.com, and we'll make this a priority. Thank you again for your feedback, it helps us improve our service.
I've really enjoyed working with Sourcinbox, mainly because the service is very fast. My manager, Yviette, has been a great help with her speed and helpfulness! She has always assisted me with great attention and efficiency!!
Minha agente é muito rápida no atendimento. Super recomendo! Duvidas que tenho, produtos que eu não consigo achar, em alguns minutos ela já achava. Me ajuda muito! Muito obrigado sempre