Spark Shipping

I have been using the app for months. The product itself is good and serves a great function for growing Shopify store. The customer service absolutely needs to improve. It takes weeks sometimes to get responses. Deliverables are often missed with no follow up or sense of urgency. When you do get someone, they are usually helpful, but could go the extra mile to make sure your integrations are working flawlessly. I will continue to use because I am not aware of a better option, but I really hope they invest more in the customer support and integrations process. Most small business owners don't have time and patience to follow up constantly on projects they need to keep them on track for paid services.

The support is excellent. Very responsive and very helpful. I have no issues and wish this company the best - it will definitely only get better as they are proactively and quickly responding to customer recommendations.

There are just a few marks that need to be mentioned for a complete picture of this product:

1. Cost – This product has a lot of functionality, but from personal experience, you will get more value from it if you are large and already generate sales. If you are just starting, wait until you need to begin scaling.

2. The fulfillment system is good but its limited in its options for how to customize the reports and how to allow for updated tracking info. I know they are actively adding these though

3) Glitches - these happen. The mapping system is mostly intuitive, but there are a couple of times clicking around where the remapping doesn't "take" - stuff like that. But these get worked on as they get fixed.

I think you have a good product that can be improved on and be a game-changer for scaling.

Good luck on your continued growth!

Great app and great support. It works seamlessly for all our needs.