The support is excellent. Very responsive and very helpful. I have no issues and wish this company the best - it will definitely only get better as they are proactively and quickly responding to customer recommendations.
There are just a few marks that need to be mentioned for a complete picture of this product:
1. Cost – This product has a lot of functionality, but from personal experience, you will get more value from it if you are large and already generate sales. If you are just starting, wait until you need to begin scaling.
2. The fulfillment system is good but its limited in its options for how to customize the reports and how to allow for updated tracking info. I know they are actively adding these though
3) Glitches - these happen. The mapping system is mostly intuitive, but there are a couple of times clicking around where the remapping doesn't "take" - stuff like that. But these get worked on as they get fixed.
I think you have a good product that can be improved on and be a game-changer for scaling.
Good luck on your continued growth!
Great app and great support. It works seamlessly for all our needs.
East Coast Reloading Supplies
We recently established our first drop-shipping partnership and through that process have tried out a number of apps. Spark Shipping is one of the two we decided to keep. Their excellent technology is only surpassed by the company's customer service. They are extremely responsive and have gone above an beyond to assist us with the integration process. I highly recommend this app for routing orders, syncing inventory and creating tracking emails.
The Home T
Spark Shipping works very well. Their customer support is some of the best of any vendor I've ever worked with. Working with the app and the support team makes my life easer and that's pretty rare in the 3rd party vendor space.
I use spark shipping for not only my bigcommerce store but for my Shopify stores also.
They are awesome and amazing. Their customer support team is the best.
They have not only managed to accommodate and make every request i have had of them happen but they made it happen quickly.
I had some unique needs for my fulfillment files and they worked with me to make them happen. They went above and beyond in my opinion.
I could not be more pleased with my experience with Spark Shipping.
If you are looking for a company to handle any of your needs for a bigcommerce or shopify store do not hesitate to go with Spark shipping.
We Heart Geeks
Charles has been super helpful through the entire set up process. We've been working with them for several months.
Keep up the great support!
Bikini Luxe Swim
Great customer Support!
Media Rep & Analyst
Luxury Swimwear and Active Wear
Wow This app rocks!!!
I finally found the 2 softwares that are making the difference for us in multichannel online selling.
Very straight forward signed up yesterday and already up and running just need the support for some little things i haven't being able to sort out myself (actually is just one thing)
I Love it!!
thank you guys you are doing a great job