Spark — UGC Video Carousel

Hello,

The videos were hidden on your store, as the 25,000 views included in the $49 plan have been fully used. We understand this may have felt quick, but we can see that there was a good amount of traffic on the store. A good number of influenced sales also came from the videos.

We also understand that the next plan at $199 may feel steep. However, we do create custom plans for stores that don’t require that many views. The highest plan is mainly intended for larger stores with higher view requirements, and it’s never our intention to force anyone onto that plan.

That said, we’ve issued a refund from our side. We believe it’s important for our customers to move to paid plans only if they are satisfied with the results. Please check once to confirm whether the refund has been credited successfully to your account.

Please do let us know if we have done everything right by your store, or if you’d like to work with us on anything else to resolve this and move forward.

Hello,

Our team has been checking the logs, sessions, etc. to see what went wrong. However, we were unable to figure out what happened, as we can see that your store has not created a video feed or tried publishing it on the storefront. These are the basic functionalities of the Spark app.

At this point, we are unsure what went wrong or how to rectify it for you.

Could you please connect with us via the Live Chat in the app or on WhatsApp at +91 8746001054? We'd like to assist you with whatever is needed from our side.

Looking forward to your reply.