Reviews (25)
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Great experience using Spin Studio! The app works smoothly and the results look fantastic on our store.
Big thanks to Karina and Alyona for their support — they were super helpful and quick to respond.
Hi,
Thank you so much for the great feedback and warm words. It was a pleasure to assist you
If you need any additional help or have questions, just contact our 24/7 support team. We are always here to assist you as soon as possible.
Best regards,
Dmytro | NexusMedia Product team
Buena aplicación y soporte muy rápido para dar solución.
Hi,
Thank you for your amazing feedback! 💙✨
We're so glad we could help you quickly and make your experience a positive one. Thanks for being with us, and don't hesitate to reach out if you ever need a hand!
Best,
Karina | NexusMedia Product team
Great app and excellent customer service by Karina
Hi,
Thanks for the review and kind words! Highly appreciate it!
If you ever need additional help or have questions, just contact our 24/7 support team, and we'll do our best to assist you ASAP.
Best regards,
Dmytro | NexusMedia Product team
Top tier customer support. Super fast to respond and helpful.
Hi,
Thank you for the great feedback! We highly appreciate your kind words!
If you need additional help or have any questions, please contact our 24/7 support team. We are always here to help.
Best regards,
The NexusMedia team.
Does exactly what it says on the tin, really easy to use & the team are very helpful with super speedy responses!
Hi,
Thanks for your feedback. We appreciate it!
Should you need further help with SpinStudio or any of our apps - contact our 24/7 support team. We are always here to assist.
Best regards,
The NexusMedia team.
This app was incredibly easy to follow and finish. I had it running smoothly in practically no time. I highly suggest it for anyone wanting to enhance their online product showcase.
Hi,
Thank you so much for the great feedback! We appreciate your recommendations - this is really important to us!
Should you need any help with SpinStudio or any of our apps - feel free to contact our 24/7 support team! We are always here to assist you!
Best regards,
The NexusMedia team.
Great product. Awesome service. Incredible speed. If this application does not make your company shine, NOTHING will. Out of the box Spin Studio does EVERYTHING they claim and more. But, where these guys really stand apart from the rest is that they are always there- ALWAYS. They stand behind their product and if your needs are just a little out of the ordinary, they make sure YOUR requirements are met- that is special. No "one size fits all" with Spin Studio. No "take or it or leave it" with Spin Studio.
While putting together the beta version of our site we contacted them and asked about using the application the way WE wanted to use it, and their answer was: NO PROBLEM. And, in fact, THEY did the coding for us and ironed out ALL the details- within hours of us sending in the request! Holy C*&$% Batman- that is service! Sound like hype? Give them a try and I promise you, you will be blown away.
Thanks guys!
Steven
I've uninstalled the app because the app does not meet my expectation. However, I'd like to thank you for the customer support. When I contacted to the support, they replied in 24 hours every time. The app itself is great. If you are looking for the 360 spin images app. I recommend this.
Beware, uninstall the app they will WIPE all your 360 spin data rendering months of work useless. We won't be back and will be asking Shopify for a full refund as they offered no support to resolve just excuses.
Hello,
We really remove all the shop related data once you remove the app and cancel your subscription. Re-installation of the app that is actively used is pretty uncommon situation, but we'll definitely update the app to keep data for at least 1-2 days to avoid such issues.
I truly apologize that we did not propose you to recover the data on your initial request. We have backups that we could use to recover data, but that's something developer should do manually for your shop, but takes takes some time. So in case you have just few images it's much faster to just upload them again - unfortunately, we did not realize you had so much data in the app.
After your comment on app removal we proposed to recover your data, and we're still ready to do that if you'll decide to install our app back.
We truly apologize for all the troubles caused.
Best,
SpinStudio team
App works great, easy to use and it's exactly what we needed. Also the support team is helpful and responds very quickly!
