Squid Support

Squid Support

Pricing
From $249/month. Free trial available.
Rating
5.0 (1)

Featured images gallery

  • Shared inbox with Shopify order context in the sidebar
  • AI-drafted reply awaiting agent approval
  • AI activity panel showing a get_order tool run
  • Shared inbox with Shopify order context in the sidebar
  • AI-drafted reply awaiting agent approval
  • AI activity panel showing a get_order tool run

Answer order, return and refund questions automatically, with your team in control of every action.

Squid Support brings email, live chat and WhatsApp into one shared inbox, with an AI agent that works from your store data. It looks up orders and tracking, registers returns, and can refund, cancel, change addresses and create discount codes within limits you set. Start in draft mode so your team approves every reply, then let it send on its own. It hands off to a person when unsure. Run several stores from one account, each with its own inbox, chat widget, policies and AI settings.

Squid Support brings email, live chat and WhatsApp into one shared inbox, with an AI agent that works from your store data. It looks up orders and tracking, registers returns, and can refund, cancel, change addresses and create discount codes within limits you set. Start in draft mode so your team approves every reply, then let it send on its own. It hands off to a person when unsure. Run several stores from one account, each with its own inbox, chat widget, policies and AI settings. more
  • AI answers order status and tracking questions from live Shopify order data
  • Register returns and issue refunds from the ticket, within limits you set
  • One shared inbox for email, live chat and WhatsApp, across all your stores
  • Draft mode: approve every AI reply before it sends, or let it send itself
  • Hands the conversation to your team when a person is needed

Languages

English

Works with

  • 17TRACK
  • Google Sheets
  • Klaviyo
  • Parcel Panel
  • Slack
  • WhatsApp

Categories

Channels

Workflow automation

Pricing

Choose the plan that best fits your business.

Starter

$249 / month

Includes 500 tickets and 1,500 AI messages per 30 days. Then $0.10/ticket, $0.15/AI message. Capped at $498.

7-day free trial

Basic

$699 / month

Includes 1,500 tickets and 4,500 AI messages per 30 days. Then $0.10/ticket, $0.13/AI message. Capped at $1,398.

7-day free trial

Pro

$1,199 / month

Includes 3,000 tickets and 9,000 AI messages per 30 days. Then $0.10/ticket, $0.12/AI message. Capped at $2,398.

7-day free trial

Advanced

$1,999 / month

Includes 5,000 tickets and 15,000 AI messages per 30 days. Then $0.10/ticket, $0.10/AI message. Capped at $3,998.

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    1
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
October 22, 2026

Tom Cottons
Netherlands
9 days using the app

Support

App support provided by Squid Solutions B.V..

Resources

Developer

Squid Solutions B.V.

Goudvinklaan 92, Bilthoven, 3722VE, NL

Launched

October 9, 2026 · Changelog

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