The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I love this app! I have tried all the other order stage apps, and this one works the best! I love the ability to have custom stages that can send out emails letting the customer know their updates. We've been using it now for 9 months, and it's worked great ever since.
We needed to contact the developer, and I have to say Josh's customer service and attention to us was amazing!
I have one feature request: the ability to search for an order from the dashboard would be awesome.