Stateset Returns Automation

Autonomous Reverse Logistics for your Customer Service and Warehouse Teams to Win!

Stateset RMA helps your team create an exceptional post-purchase customer experience. Leverage all of the apps you are already using to design and execute event-driven, serverless, automated reverse logistics workflows. Stateset allows merchants to automate their returns process by linking Zendesk or Gorgias. Once an RMA has been approved by a Customer Service Representative (CSR), Stateset orchestrates a next-generation reverse-logistics workflow.

• Automated Label Printing and Tracking
• Shopify Return APIs Integration
• Automated Refund Processing based on recommended amount
• Machine Learning Model for Product Condition Classification
• Line Item Level Refunds directly integrated with your Orders