Steps AI: AI Chatbot & Agent
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Help shoppers choose what to buy, track orders, and bring abandoned carts back.
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies. Capture leads, create tickets, and hand chats to your team with full context. No code required.
- Recommend products, compare options and add products to cart in chat
- Check live Shopify orders and stock to give customers current answers
- Recover carts and automate Shopify follow-ups with ready-made workflows
- Trigger Instagram DMs from set keywords and handle WhatsApp broadcast replies
- Run web, WhatsApp, Instagram and Messenger in one inbox with human handoff
Languages
English
Works with
- Checkout
- Shopify Admin
- Google Drive
- HubSpot
- Klaviyo
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Starter
$27 / month
or $264/year and save 19%
Features
- 500 AI credits/month
- Product guidance + add to cart
- Live Shopify order tracking
- Cart recovery + store workflows
- Instagram + WhatsApp automation
- Unified inbox + human handoff
- Leads, tickets + CRM
- 20+ integrations
14-day free trial
Growth
$76 / month
or $732/year and save 20%
Features
- Everything in Starter
- 2,000 AI credits/month
- 100MB knowledge storage
- 100 web crawls/month
- Priority support
- + more
14-day free trial
Scale
$207 / month
or $1,980/year and save 20%
Features
- Everything in Growth
- 7,500 AI credits/month
- 500MB knowledge storage
- 250 web crawls/month
- Dedicated account manager
- + more
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Steps AI is an amazing app for all your AI agent needs and workflow automation on Shopify! What truly sets them apart is their exceptional hands-on support. Their team is incredibly prompt, responsive, and genuinely committed to understanding your requirements. They go the extra mile to customise and fine-tune agents exactly the way you need them, tailoring everything to your store’s specific workflows and business needs.
Highly impressed with their service, flexibility, and dedication. If you’re looking to automate and streamline your Shopify store with AI, I would definitely recommend Steps AI!
Amazing product for improving conversation with clients across team members, AI chat is also great and feels completely like Human Chat.
This is an excellent app. Great features, helps you automate your entire customer care team. The team is very helpful too. Any support you need, they are just a message/call away. Super helpful team, everyone from the support team to even the co-founders.
Support
App support provided by Steps AI.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store analytics
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View customers
Browsing behavior, customer data
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View products
Inventory, product feeds, product listings, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, all order history for the last 60 days, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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View other data
Custom fulfillment services
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