Genie Store Pickup , 169 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining the pickup process, particularly for businesses with multiple locations. It offers customization options and integrates well with various themes. The scheduling feature is praised, allowing customers to select pickup date and time, and the ability to block shipping rates for pickup-only items. The app is efficient, and the customer service team is commended for their quick problem-solving. It's considered affordable and has reportedly increased in-store pickup orders for some merchants.

May 26, 2023

Fantastic help from Ali in setup, very happy and only a day in using the app.
Have tested it and its very straightforward for customer ux and background admin.

Designer Exchange Ltd
Ireland
3 days using the app
October 2, 2023

Very helpful

Noble Dairy Queen
United States
3 months using the app
May 14, 2020

Upon first installing the app I could not get it to function properly. Let me be clear....I am a technological nightmare and get easily frustrated. With other apps I never seem to have luck with customer support. So I was very skeptical when I shot them an email.

Let me tell you, Genie Apps customer service is AMAZING. I received an email instantly confirming my issue and within minutes they asked to access my store. I granted them access and then within 20 minutes I received an email telling me it is fully functional.

This app is functioning as advertised. It is clean and easy for the customer to use.

Customer service makes this app a BARGAIN

Spice Beast Inc.
United States
Almost 4 years using the app
Genie Apps replied May 21, 2020

Thank you for your great review.

June 24, 2021

This app has really helped us serve our customers, especially through the pandemic this past year. Easy to use once implemented, and the customer service is really responsive and helpful.

Parade Organics
Canada
Over 3 years using the app
Genie Apps replied June 24, 2021

Thank you for your great feedback!!!

Edited August 3, 2021

Did what we wanted it to do. It needed tweaking to get it to where we needed it to be but the support was excellent. Applied it to a new theme very quickly for us when we launched a new brand,

Quanto Stores
United Kingdom
About 3 years using the app
Genie Apps replied August 3, 2021

Thank you for your great feedback!

Edited April 26, 2020

We were interested in a simple Pickup instore pickup app. This app was not only easy to install but the support was top notch and fast turnaround! Highly recommend it!

Mystical Distributing Company Ltd.
Canada
Almost 3 years using the app
June 18, 2020

This app is amazing! They provide such great support! I sent a request and was literally given a response within 5 minutes - this is something that’s really important to me when I’m running a business. I need things done quickly!

They were able to customize the app for me within a few hours!

I really appreciate the support and flexibility from this app. Would highly highly recommend it to everyone!

THE LASH SHOP
Canada
Almost 3 years using the app
August 10, 2020

Great app when you need customers to select date/time for store pickup. The developer was very responsive with questions and was very helpful in getting it set up for our store. Highly recommend!

MSU Surplus Store
United States
Almost 3 years using the app
Genie Apps replied August 10, 2020

Thank you for your great feedback!

August 8, 2020

We found this to be the most useful curbside app available. I would love the ability to customize it a bit more, but I'm sure any shortcomings are due to limitations of the Shopify platform. I'm giving a hearty 5-stars because I broke the app the morning just tinkering around. Ali responded to my support email within minutes and had it quickly resolved. I don't think we had one customer affected by my careless error. Thanks!

Tulsa Body Jewelry
United States
Almost 3 years using the app
Genie Apps replied August 9, 2020

Thank you for your great feedback.

Edited May 29, 2020

Brilliant app, and the customer service has been amazing. Any issues sorted in no time at all. We are currently using it to run pick ups from our restaurant and so far its been brilliant. Thanks to everyone in Genie Apps!

Blue Bar & 5Rock Take-Away
Ireland
Over 2 years using the app
Genie Apps replied June 8, 2020

Thank you for your great review!