Customer support
Have their back, every step of the way

A lush illustration in shades of forest green and gold. Customers walk along a glowing path as joyful “customer support” speech bubbles cheer them along.

Whether you're recommending the perfect product or managing a complex return, customer support apps are designed to help you build trust and boost brand loyalty.

Chat them up

Give shoppers a way to message you in real time with live chat or AI-powered chatbots. Answer customer queries, recommend products, and offer tailored assistance.

Chatty: Live chat Helpdesk FAQ
5.0 out of 5 stars 2169 total reviews • Free plan available
Build awesome help center with AI chatbot, live chat & email
Built for Shopify
CK: WhatsApp Chat & Abandoned
5.0 out of 5 stars 368 total reviews • Free plan available
Enable Automated Abandoned cart recovery & WhatsApp Chat.
Built for Shopify
Moose: Live Chat WhatsApp, FAQ
5.0 out of 5 stars 178 total reviews • Free
Easy support via Live Chat, FAQ, WhatsApp, helpdesk & widget
Built for Shopify
Omega Messenger, WhatsApp Chat
4.9 out of 5 stars 535 total reviews • Free plan available
All-in-1: Facebook Messenger, WhatsApp Chat & 20+ chat buttons
Built for Shopify
Tidio Live Chat & AI Chatbots
4.7 out of 5 stars 1925 total reviews • Free plan available
Offer great service with AI chat bots, live chat, and helpdesk

Tackle tickets

Let customers submit tickets to your own custom-branded helpdesk so you can manage all your support threads and solve everyone's problems in one place.

Willdesk: Live Chat&AI Chatbot
4.9 out of 5 stars 781 total reviews • Free to install
Omnichannel support with Helpdesk,FAQ,across FB,Ins,WhatsApp
NS AI Chatbot, Helpdesk & FAQs
4.9 out of 5 stars 95 total reviews • Free plan available
Boost sales & service with AI Chatbot, Live Chat & Helpdesk
Help Scout
4.5 out of 5 stars 23 total reviews • Free trial available
The all-in-one customer support platform for growing companies
Reamaze Live Chat Helpdesk CRM
4.4 out of 5 stars 259 total reviews • Free trial available
Convert more customers w/ AI powered helpdesk and live chat
Gorgias
4.3 out of 5 stars 705 total reviews • Free trial available
Support made simple and scalable.
eDesk
4.7 out of 5 stars 41 total reviews • Free trial available
AI-Assisted customer support to support and grow your brand

Give them answers

Get customers back on track with an FAQ page that offers ready answers to their top questions—from shipping timeframes to return policies.

FaqKing: Help Center & FAQ
5.0 out of 5 stars 124 total reviews • Free plan available
Reduce support needs with customizable FAQ page & product FAQs
Built for Shopify
BetterDocs FAQ Knowledge Base
5.0 out of 5 stars 20 total reviews • Free plan available
Build FAQ & Documentation with AI & boost customer support
Built for Shopify
Askify ‑ Questions & Answers
4.9 out of 5 stars 23 total reviews • Free plan available
Showcase product questions and answers directly on product pag
D: FAQ Page ‑ Product FAQs
4.9 out of 5 stars 253 total reviews • Free
Nice & SEO suitable FAQ page, product FAQ reduce support time
Built for Shopify
HelpLab FAQ Page, Product FAQs
4.9 out of 5 stars 429 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs

Build a community

Add a community forum to your store so customers can help each other out, whether they’re sharing installation advice or sizing recommendations.

Mega Community
4.8 out of 5 stars 22 total reviews • Free trial available
Elevate memberships value with an exclusive online community
Xenforum
4.6 out of 5 stars 23 total reviews • Free trial available
Easy to build a professional community forum around your brand

Offer easy returns

Let customers exchange and return items without having to contact your Support team. Manage it all within a returns portal built for your business.

ExchangeIt Returns & Exchange
5.0 out of 5 stars 94 total reviews • Free to install
Boost customer retention with easy returns, refunds & exchange
Built for Shopify
Parcel Panel Returns &Exchange
4.9 out of 5 stars 569 total reviews • Free plan available
Turn refunds into exchanges, drive upsell, and retain revenue.
Built for Shopify
ReturnZap Returns & Exchanges
5.0 out of 5 stars 84 total reviews • Free trial available
Optimize returns & exchanges, with labels and smart logic
Built for Shopify
Synctrack: Returns & Exchanges
4.9 out of 5 stars 133 total reviews • Free to install
Auto-manage returns and exchanges, store credit, return labels
Built for Shopify
Loop Returns & Exchanges
4.5 out of 5 stars 186 total reviews • Free plan available
Manage returns, exchanges, return labels, store credit & more!

Helpful how-tos

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Get ahead of their questions with an FAQ page

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Hire some customer service help

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Tips for improving your customer support

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