Customer support
Have their back, every step of the way

A lush illustration in shades of forest green and gold. Customers walk along a glowing path as joyful “customer support” speech bubbles cheer them along.

Whether you're recommending the perfect product or managing a complex return, customer support apps are designed to help you build trust and boost brand loyalty.

Chat them up

Give shoppers a way to message you in real time with live chat or AI-powered chatbots. Answer customer queries, recommend products, and offer tailored assistance.

Chatty: Livechat Helpdesk, FAQ
5.0 out of 5 stars 1886 total reviews • Free
Help center support: Live chat, FAQs, Inbox, Chatbot, Whatsapp
Built for Shopify
CK: WhatsApp Chat & Abandoned
5.0 out of 5 stars 358 total reviews • Free plan available
Enable Automated Abandoned cart recovery & WhatsApp Chat.
Built for Shopify
Moose: Live Chat, FAQ Helpdesk
5.0 out of 5 stars 85 total reviews • Free
Easy support via Live Chat, FAQ, WhatsApp, helpdesk & widget
Built for Shopify
Omega Messenger & Chat buttons
4.9 out of 5 stars 508 total reviews • Free plan available
All-in-1: Facebook Messenger, WhatsApp Chat & 20+ chat buttons
Built for Shopify
Tidio Live Chat & AI Chatbots
4.7 out of 5 stars 1891 total reviews • Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger

Tackle tickets

Let customers submit tickets to your own custom-branded helpdesk so you can manage all your support threads and solve everyone's problems in one place.

Willdesk: Live Chat&AI Chatbot
4.9 out of 5 stars 761 total reviews • Free plan available
Omnichannel support with Helpdesk,FAQ,across FB,Ins,WhatsApp
NS AI Chatbot, Helpdesk & FAQs
4.9 out of 5 stars 94 total reviews • Free plan available
Boost sales & service with AI Chatbot, Live Chat & Helpdesk
Help Scout
4.5 out of 5 stars 23 total reviews • Free trial available
A better way to talk with your customers
Reamaze Live Chat Helpdesk CRM
4.4 out of 5 stars 258 total reviews • Free trial available
Convert more customers w/ AI powered helpdesk and live chat
Gorgias
4.3 out of 5 stars 699 total reviews • Free trial available
Support made simple and scalable.
eDesk Helpdesk & AI Chatbot
4.1 out of 5 stars 33 total reviews • Free trial available
Unified AI customer support helpdesk for every sales channel

Give them answers

Get customers back on track with an FAQ page that offers ready answers to their top questions—from shipping timeframes to return policies.

FaqKing: Help Center & FAQ
5.0 out of 5 stars 121 total reviews • Free plan available
Fully customizable FAQ page with custom product FAQs!
Built for Shopify
BetterDocs FAQ Knowledge Base
5.0 out of 5 stars 15 total reviews • Free plan available
Build FAQ & Documentation with AI & boost customer support
Built for Shopify
Askify ‑ Questions & Answers
4.9 out of 5 stars 22 total reviews • Free plan available
Display product questions and answers on product page.
Built for Shopify
D: FAQ Page ‑ Product FAQs
4.9 out of 5 stars 220 total reviews • Free
Nice & SEO suitable FAQ page, product FAQ reduce support time
Built for Shopify
HelpLab FAQ Page, Product FAQs
4.9 out of 5 stars 425 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs

Build a community

Add a community forum to your store so customers can help each other out, whether they’re sharing installation advice or sizing recommendations.

HouseParty: Community Feedback
5.0 out of 5 stars 10 total reviews • Free plan available
Community forum for feedback, contest, votes, and improved SEO
Built for Shopify
Mega Community
4.8 out of 5 stars 22 total reviews • Free trial available
Elevate memberships value with an exclusive online community
Built for Shopify
Xenforum
4.3 out of 5 stars 21 total reviews • Free trial available
Easy to build a professional community forum around your brand

Offer easy returns

Let customers exchange and return items without having to contact your Support team. Manage it all within a returns portal built for your business.

ExchangeIt Returns & Exchange
4.9 out of 5 stars 81 total reviews • Free plan available
Boost customer retention with easy returns, refunds & exchange
Built for Shopify
Parcel Panel Returns &Exchange
4.9 out of 5 stars 521 total reviews • Free plan available
Auto-manage returns and exchanges, return labels&return policy
Built for Shopify
ReturnZap Returns & Exchanges
5.0 out of 5 stars 79 total reviews • Free trial available
Automate returns & exchanges, with labels and advanced logic
Built for Shopify
Synctrack: Return → Revenue
5.0 out of 5 stars 109 total reviews • Free plan available
Auto-manage return labels, returns & exchanges, store credits
Built for Shopify
Loop Returns & Exchanges
4.5 out of 5 stars 169 total reviews • Free plan available
Manage returns, exchanges, return labels, store credit & more!

Helpful how-tos

Blog

Get ahead of their questions with an FAQ page

Answer it all
Blog

Hire some customer service help

Build a team
Blog

Tips for improving your customer support

Help them out
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