Customer support
Have their back, every step of the way

A lush illustration in shades of forest green and gold. Customers walk along a glowing path as joyful “customer support” speech bubbles cheer them along.

Whether you're recommending the perfect product or managing a complex return, customer support apps are designed to help you build trust and boost brand loyalty.

Chat them up

Give shoppers a way to message you in real time with live chat or AI-powered chatbots. Answer customer queries, recommend products, and offer tailored assistance.

Chatty: Livechat Helpdesk, FAQ
5.0 out of 5 stars 1771 total reviews • Free
Help center support: Live chat, FAQs, Inbox, Chatbot, Whatsapp
Built for Shopify
CK: WhatsApp Chat & Abandoned
5.0 out of 5 stars 355 total reviews • Free plan available
Enable Automated Abandoned cart recovery & WhatsApp Chat.
Built for Shopify
Moose: Live Chat, FAQ Helpdesk
5.0 out of 5 stars 63 total reviews • Free
Easy support via Live Chat, FAQ, WhatsApp, helpdesk & widget
Built for Shopify
Omega Messenger & Chat buttons
4.9 out of 5 stars 499 total reviews • Free plan available
All-in-1: Facebook Messenger, WhatsApp Chat & 20+ chat buttons
Built for Shopify
Tidio Live Chat & AI Chatbots
4.7 out of 5 stars 1883 total reviews • Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger

Tackle tickets

Let customers submit tickets to your own custom-branded helpdesk so you can manage all your support threads and solve everyone's problems in one place.

Willdesk: Live Chat&AI Chatbot
4.9 out of 5 stars 750 total reviews • Free plan available
Omnichannel support with Helpdesk,FAQ,across FB,Ins,WhatsApp
NS AI Chatbot, Helpdesk & FAQs
4.9 out of 5 stars 94 total reviews • Free plan available
Boost sales & service with AI Chatbot, Live Chat & Helpdesk
Help Scout
4.5 out of 5 stars 23 total reviews • Free trial available
A better way to talk with your customers
Reamaze Live Chat Helpdesk CRM
4.4 out of 5 stars 255 total reviews • Free trial available
Convert more customers w/ AI powered helpdesk and live chat
Gorgias
4.3 out of 5 stars 699 total reviews • Free trial available
Support made simple and scalable.
Helpdesk, Chat & AI Chatbot
4.1 out of 5 stars 33 total reviews • Free trial available
Increases Sales, Instant Support with AI Helpdesk & Chatbot

Give them answers

Get customers back on track with an FAQ page that offers ready answers to their top questions—from shipping timeframes to return policies.

FaqKing: Help Center & FAQ
5.0 out of 5 stars 119 total reviews • Free plan available
Fully customizable FAQ page with custom product FAQs!
Built for Shopify
BetterDocs FAQ Knowledge Base
5.0 out of 5 stars 13 total reviews • Free plan available
Build FAQ & Documentation with AI & boost customer support
Built for Shopify
Askify ‑ Questions & Answers
4.9 out of 5 stars 21 total reviews • Free plan available
Display product questions and answers on product page.
Built for Shopify
D: FAQ Page ‑ Product FAQs
4.8 out of 5 stars 209 total reviews • Free
Nice & SEO suitable FAQ page, product FAQ reduce support time
Built for Shopify
HelpLab FAQ Page, Product FAQs
4.9 out of 5 stars 424 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs

Build a community

Add a community forum to your store so customers can help each other out, whether they’re sharing installation advice or sizing recommendations.

HouseParty: Community Feedback
5.0 out of 5 stars 9 total reviews • Free plan available
Community forum for feedback, contest, votes, and improved SEO
Built for Shopify
Mega Community
4.8 out of 5 stars 22 total reviews • Free trial available
Elevate memberships value with an exclusive online community
Built for Shopify
Xenforum
4.3 out of 5 stars 21 total reviews • Free trial available
Easy to build a professional community forum around your brand

Offer easy returns

Let customers exchange and return items without having to contact your Support team. Manage it all within a returns portal built for your business.

ExchangeIt Returns & Exchange
4.9 out of 5 stars 79 total reviews • Free plan available
Boost customer retention with easy returns, refunds & exchange
Built for Shopify
Parcel Panel Returns &Exchange
4.9 out of 5 stars 498 total reviews • Free plan available
Auto-manage returns and exchanges, return labels&return policy
Built for Shopify
ReturnZap Returns & Exchanges
5.0 out of 5 stars 75 total reviews • Free trial available
Automate returns & exchanges, with labels and advanced logic
Built for Shopify
Synctrack Returns & Exchanges
5.0 out of 5 stars 101 total reviews • Free plan available
Auto-manage return labels, returns & exchanges, store credits
Built for Shopify
Loop Returns & Exchanges
4.5 out of 5 stars 165 total reviews • From $29/month
Manage returns, exchanges, return labels, store credit & more!

Helpful how-tos

Blog

Get ahead of their questions with an FAQ page

Answer it all
Blog

Hire some customer service help

Build a team
Blog

Tips for improving your customer support

Help them out
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