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Thinx

Plan
Shopify Plus
Industry
Clothing
Joined Shopify
2015
Three models wearing Thinx cotton underwear and tops

Beloved underwear retailer Thinx uses apps to make everyone’s lives a little easier. Customers get their questions answered faster. Company employees have more free time to focus on what’s important. And Thinx gets more sales.

Turn abandoned carts into sales

Thinx generated more than $450K of revenue in recovered sales by combining free shipping with LiveRecover, a human-powered text messaging app for reaching out to customers about items left behind in their carts.

LiveRecover SMS Cart Recovery
4.7 out of 5 stars 94 total reviews • From $49/month
Boost revenue with human-powered SMS cart recovery

Keep customers happy

Thinx uses Richpanel, which lets customers track their own purchases and find answers to questions—all by themselves. This means more happy customers, and more Thinx employees available to tackle thornier tasks.

Richpanel: AI Customer Support
4.8 out of 5 stars 152 total reviews • Free trial available
All-in-One Support: AI Agents, Live Chat, Email & Social

Offer painless returns

Even if they don’t love what they bought, they can still become loyal customers—thanks to Thinx’s generous return policy and streamlined exchange experience.

Loop Returns & Exchanges
4.6 out of 5 stars 194 total reviews • Free plan available
Manage returns, exchanges, return labels, store credit & more!
Portrait of Brendan Hastings
How do we make things easier, save time and save money? I explore apps and services and look at how they might help.

Brendan Hastings, Senior VP of technology and digital products, Thinx

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