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Thinx

Plan: Shopify Plus
Industry: Clothing
Joined Shopify: 2015

Three models wearing Thinx cotton underwear and tops

Beloved underwear retailer Thinx uses apps to make everyone’s lives a little easier. Customers get their questions answered faster. Company employees have more free time to focus on what’s important. And Thinx gets more sales.

Turn abandoned carts into sales

Thinx generated more than $450K of revenue in recovered sales by combining free shipping with LiveRecover, a human-powered text messaging app for reaching out to customers about items left behind in their carts.

LiveRecover SMS Cart Recovery

4.7 • From $49/month

Boost revenue with human-powered SMS cart recovery

Keep customers happy

Thinx uses Richpanel, which lets customers track their own purchases and find answers to questions—all by themselves. This means more happy customers, and more Thinx employees available to tackle thornier tasks.

Richpanel: Customer Service AI

4.8 • Free trial available

CX Platform & AI Employees. Used by 2,000+ brands.

Offer painless returns

Even if they don’t love what they bought, they can still become loyal customers—thanks to Thinx’s generous return policy and streamlined exchange experience.