Reviews (71)
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Just finished trial and subscribed because its that good! Even in trial, the support is quick and amazing. Its incredible how well this works. It updates instantly. Even making changes to part numbers, it syncs up immediately and does not mess up the bundles already in place. I would love to see the 5k import limit increased. That is the only downside for us with larger stores.
Sumtracker has been a great addition to our company and our unique needs of having the same SKU for several Options that we carry, having multiple stores was not an issue and the best part is the team is responsive within 24 hours. I strongly recommend this App for Inventory management.
This app has been very helpful and has allowed us to link some complex bundles with ease. Very happy with sumtracker.
Thanks for the great review Cyd! You've been a really great customer too :)
I have been using Sumtracker for inventory management for two years - since before they launched their Shopify app. I have only positive things to say about their inventory management solution, and the Shopify integration seems to be seamless too.
Every single person at every single level in the supply chain has benefited from Sumtracker, despite their initial reluctance to switch from the MS Excel method of bookkeeping. Thanks to Sumtracker, we know more about our business today, and we keep improving our processes and systems every day.
Thanks for the great review! We are glad that Sumtracker has been a valuable tool for your company. Hope to continue this journey!
They did it!
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The team at Sumtracker finally solved the challenge for us small eCommerce stores with an Inventory management system that actually works. I was literally set up and syncing my stock between Etsy and Shopify in less than an hour!
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They have managed to consolidate all the most vital features and offer them in a simple, neat, and clean interface. Awesome job guys!
Thanks a lot Jordan! All your comments have been really helpful and are much appreciated!
I have used multiple inventory management software in the past and this one by far is the easiest to use and the best quality. I haven't come across any bugs or errors. Other platforms I have used in the past seem to have heaps of bugs that is not ideal when tracking inventory.
We use this app to bundle products to their components. We have HEAPS of listings on Shopify, eBay and Etsy and it works really well for us.
The platform is very intuitive and they are always looking for ways to improve their system. Customer service is also top notch!
Thanks so much Amy for the wonderful feedback. We'll continue to work hard to make Sumtracker your favourite app!
Amazing App! Super helpful. We use it for so many things: bundles, inventory and stock control, PO's... The customer service is one of the best i've ever seen. Answers are almost immediate, and they're even open (and so fast!) to make improvements and develop new features upon a client's request.
Recommend 100%
I've been using sumtracker since the beginning of the year. I had encountered a few problems during that time. Each time I reached out i would get an email a day or so later stating that they could no longer find the error I saw in inventory etc. Their suggestion is to schedule a call to discuss the problem. Only I'm in the US and they wanted me to call them at 3am. The latest problem caused me to oversell 4 different items that previously had been out of stock. The software update on Monday and added inventory to these listings and caused me a huge nightmare. Support took a day to respond once again saying that they didn't see any problem. I had included error numbers and messages. They never did clarify what any of them meant. I though the program had potential but I'd suggest you look elsewhere.
Dear Paige
We are extremely sorry for the experience you had with Sumtracker. We are constantly trying to improve our services. The inventory sync on multiple platforms is a complex problem and sometimes the resolution requires us to have a call rather than exchanging email messages. There are finer details that need to be understood as each platform has their own settings.
After seeing your review, I looked at all the email messages that we had exchanged from the time you had setup your account. We have constantly requested you to get on a call to resolve this. My only regret is that it was not communicated to us that you are not getting a favourable time slot for the call. If you are facing an issue that requires attention, we are wiling to have the call at any time based on your convenience. If things can still be sorted out and you are willing to give Sumtracker another chance, please let us know.
Thanks
Ankit
Had this app for 9 months now and CAN'T LIVE WITHOUT IT! If you need to sync inventory between 2 or more stores/platforms then this app is a must have. Plus the support from Ankit is fast and they keep adding features to make my job even easier, most recently working on a picklist feature! Love everything about Sumtracker and highly recommend it is great value for the time savings it offers!
Thanks for the amazing review :)
Highly responsive team and amazing app. Able to get one-stop-solution for all our order processing and tracking needs. Fulfilment errors have decreased and Operational efficiency has increased by multi-fold.
Thanks for such a great review! We are really happy to know that your operations have improved after using our app. We hope to continue improving the app to deliver greater value for your company.