Reviews (136)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through features like abandoned cart recovery and promotional campaigns. They praise its user-friendly interface, easy Shopify integration, and cost-effectiveness. The app also offers template creation, compliance assistance, and integrates with Shopify Inbox and Ping. Merchants appreciate the responsive customer support and note the app's effectiveness in converting sales quickly.

December 11, 2024

App is fine but support level is below poor. I submitted questions twice by using the support option on my Shopify admin and never received a reply. I wonder why?

JuneBee Baby, Inc. Artisan Clothing Shop
United States
About 3 years using the app
August 23, 2022

I like the app to sent campaigns when I have new things opening. however I wish it was a pay one price per month for x amount of texts. It’s very expensive doing it per texts.

Awe Smocks
United States
Over 1 year using the app
Appregator replied October 23, 2022

Hi,

Thank you for your feedback. As it costs us to send each text, we believe that a pay-per-message model is more transparent than a subscription model, but we will take ...

November 29, 2022

I'm hoping this app improves my sales. The checklist and windows are a little hard to navigate and could be more user friendly.

Midnight Oil Aromas
United States
About 1 year using the app
Edited August 28, 2023

Updated on August 28

The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.

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First of all, you only use this app to send a text message to a customer, and then the customer ...

9K Safety
United States
5 months using the app
Appregator replied July 13, 2023

Hi,

We only record a customer's purchase as credit if they have made the purchase after clicking on the link set in the text message. We do not take any commission from this ...

Edited June 16, 2021

Edit to add: I am very pleased with the response I got after posting my review, which is why I am changing my review from 1 star to 3 stars. They said they fixed the issues but because of all that's happened, However, I recommend giving them a try. I have had multiple issues and not pleased at all with how much money I spent on campaigns that didn't work. I've had campaigns only send to a select ...

Petals & Pieces Co.
United States
4 months using the app
Appregator replied June 16, 2021

Hi there, I'm so sorry this happened to you and I deeply apologize. It seems as if we've identified a bug that may have caused this related to your account which is now ...

September 9, 2022

easy so far but don't know exactly what to do in Chile with it......................................................................................................................................................................................................................

skinroom86
Chile
24 days using the app
Appregator replied October 23, 2022

Hi,

Thank you for your feedback. We have emailed you with detailed steps on how to set up the app and start using it. Our app works worldwide, including in Chile!

If you ...