Reviews (10)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 26, 2025

Supermoon is an exceptional AI-powered customer support app that has significantly enhanced our Shopify store's efficiency and customer satisfaction. By centralizing all our communication channels—email, live chat, and social media—into a single, user-friendly platform, we've streamlined our interactions and reduced response times.

The AI-driven Smart Replies are a standout feature, providing ...

Oxy-shop
Andorra
3 months using the app
September 26, 2024

I've been using supermoon with my team for 2 months now. It's is great, intuitive, quick, easy to operate, easy to link to accounts and very quick to learn about the business and customer needs. It certainly saves a lot of time and enhances our customer service experience.

Bleubird
United Kingdom
2 months using the app
Supermoon replied October 15, 2024

Glad to hear you're saving time and having a better CX experience because of Supermoon! Cheers!

September 26, 2024

The Supermoon app is an incredible value add. Their technology and their team are best in class. It is also exciting to be involved in the evolution of an up and coming technology backed by some of the smartest minds in the room. Definitely recommend this app!

Skinsage
United States
2 months using the app
Supermoon replied October 15, 2024

Love this! Thanks for the kind words, and thank YOU for the recommendations and help as we continue to build!

August 12, 2024

I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help ...

Methodical Coffee
United States
2 months using the app
Supermoon replied August 13, 2024

Thanks for sharing how the Smart Contact Form has been helping resolve inquires! Please reach out anytime if we can further support the Methodical team!

August 19, 2024

Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.

Barbershop.no
Norway
2 months using the app
Supermoon replied August 20, 2024

Thanks for the kind words, and we're excited to see more and more value from your personalized AI reply suggestions as well! Let us know if there's anything we can do to ...

August 12, 2024

Supermoon has saved us a lot of time with customer service. By centralizing all communications and utilizing the AI suggested responses we are saving hours each week and keeping our customers well served.

WAVS CUSTOM INC.
United States
4 months using the app
Supermoon replied August 13, 2024

We love hearing that you're saving substantial time with Supermoon's AI tools! Thanks for sharing!

August 8, 2024

I recently had the pleasure of testing the Supermoon app, and I am thoroughly impressed with its capabilities. Supermoon uses an AI chat feature on our homepage that provides immediate assistance to our customers, enhancing their overall experience. The AI is intuitive and responsive, making interactions smooth and efficient.

One of the standout features of Supermoon is its ability to link all of ...

Tristar Plants
United States
8 days using the app
Supermoon replied August 13, 2024

We love hearing this feedback! Thank you so much for the generous review, and please reach out if there's anything we can do to enhance your Supermoon experience in the ...

May 3, 2024

I recently had the pleasure of experiencing the exceptional service provided by Supermoon, and I must say, I'm thoroughly impressed! From start to finish, their dedication to customer satisfaction truly shines.

First and foremost, their customer service is top-notch. Whenever I had a question or concern, their support team was always quick to respond with helpful and friendly assistance. They ...

Canal Alarm
United States
29 days using the app
Supermoon replied May 4, 2024

Thank you for the very kind review! Our support team works tirelessly to provide an excellent experience, and a shout-out like this is greatly appreciated.

Be on the lookout ...

December 12, 2023

Not only does Supermoon have one of the most responsive and helpful customer service teams I've ever had the pleasure of working with, but the product itself is incredibly useful. Since installing Supermoon, the amount of time I spend on customer service correspondence for our company has been cut in half! The program is simple, straightforward, and easy to learn. The integration with our Shopify ...

Maritime Supply Co
United States
About 1 month using the app
Supermoon replied December 13, 2023

Thank you!! We love hearing that Supermoon has been simple to use and is saving your team so much time. Be on the lookout for some super new features coming soon! :-)

December 11, 2023

FINALLY, a customer service management tool that actually works for our business. We've tried them all: Gorgias, Front, Richpanel, Tidio, Crisp, Heyday. For us they were clunky to use, lacked sufficient support and included many features that we didn't need, while at the same time missing critical features that we thought were obvious. Supermoon gets straight to the point. The app's clean ...

AKILA
United States
About 1 month using the app
Supermoon replied December 13, 2023

Wow!! Thanks for the awesome feedback and for trusting Supermoon with your customer support and team chat. Please reach out anytime if there's anything else we can do to help!