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Respond to customer inquiries faster with an AI-powered inbox for growing teams
Connect your most important channels for communicating with customers, easily personalize your AI-powered Knowledge Base, and save thousands of dollars every year with AI tools built for growing teams.
- AI-powered Smart Reply drafts save you time on every message you send
- Give customers instant answers with personalized AI replies via live chat
- Upgrade to the Smart Contact Form to save time and let AI sell for you
- Prioritize your time with AI Message Summaries and sentiment detection
- See Shopify customer info directly in Supermoon to answer messages faster
- Highlights
- Works with the latest themes
Languages
English
Works with
- Gmail
- Outlook
- Contact form
- Web chat
Categories
Channels
Workflow automation
Pricing
Starter
$19 / month
or $180/year and save 21%
$10 for 100 extra AI Credits
- All channels & apps
- Unlimited teammates
- Unlimited message and chat history
- AI Sentiment + Message Summaries
- 100 AI Smart Replies / month
14-day free trial
Growth
$49 / month
or $468/year and save 20%
$10 for 100 extra AI Credits
- Everything in the Starter plan plus….
- 500 Al Replies / month
- Personalized Al setup & onboarding assistance
14-day free trial
Pro
$99 / month
or $948/year and save 20%
$10 for 100 extra AI Credits
- Everything in the Growth plan plus….
- 1500 Al Replies / month
14-day free trial
Ultra
$299 / month
or $2,868/year and save 20%
$10 for 100 extra AI Credits
- Everything in the Pro plan plus….
- 5000 Al Replies / month
- Dedicated account manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (12)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Customer service is great, tool is amazing. At first I wasn't sure but then the team told me that I had to spend more time training the AI. After training Supermoon has been very helpful. Responses are great and the longer I use it the better it gets.
Supermoon is an exceptional AI-powered customer support app that has significantly enhanced our Shopify store's efficiency and customer satisfaction. By centralizing all our communication channels—email, live chat, and social media—into a single, user-friendly platform, we've streamlined our interactions and reduced response times.
The AI-driven Smart Replies are a standout feature, providing instant, personalized responses that maintain our brand's voice. This automation has cut our customer service workload in half, allowing our team to focus on more strategic tasks. Additionally, the AI Message Summaries and sentiment detection tools enable us to prioritize inquiries effectively, ensuring urgent matters receive immediate attention.
Integration with Shopify is seamless; having customer and order details readily accessible within Supermoon has improved our support accuracy and efficiency. We haven't tested the Smart Contact Form but looking forward to that.
Supermoon's customer service is top-notch. Thank you Emily for the patience and help :) Their team is responsive, open to feedback, and continually enhances the app's features. I highly recommend to anyone seeking to improve their engagement and efficiency.
I love Supermoon, I highly recommend it. Price is fair and awesome software
I've been really impressed with Supermoon. The Smart Contact form is a clever way to quickly provide answers to our customers questions without making it difficult for them to still message us. We've been surprised by how many customer inquiries we've been able to resolve through these. Our customer feedback is also really positive. Supermoon has also been quick to answer our questions and help us out when we need it. It's been very refreshing to get that kind of service.
Thanks for sharing how the Smart Contact Form has been helping resolve inquires! Please reach out anytime if we can further support the Methodical team!
Great support and a clean system with everything you need. More features coming all the time. The AI reply suggestions should just get better and better the more we use Supermoon. We really like the integration with Gmail which is way better than other systems we have tested.
Thanks for the kind words, and we're excited to see more and more value from your personalized AI reply suggestions as well! Let us know if there's anything we can do to better support you!
Support
App support provided by Supermoon.
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