Customer Support Tickets Hub
- Pricing
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From $4.99/month. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- VIAV LTD
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Add Support Tickets in customer accounts. Track issues, respond faster, and stay organized.
Customer Support Ticket helps merchants manage issues from a centralized helpdesk. Customers create tickets from the order status page, and all tickets appear on a dedicated Support Ticket page in their customer account with attachments and full order details. Customers get email updates as tickets progress, while merchants get instant notifications to track and resolve tickets efficiently, reducing payments disputes and improving satisfaction.
- Customers can create tickets directly from order status page in customer account
- Support Ticket page in the customer account
- Tickets include attached files and complete order details automatically
- Track, view, and manage all tickets from a single place efficiently in shop.
- Customers and merchants get real-time email notifications for ticket updates.
Languages
English, French, German, Italian, Japanese, Spanish, Danish, Dutch, Swedish, Norwegian, and Turkish
Works with
Categories
Channels
Pricing
Starter
$4.99 / month
or $49.99/year and save 17%
Features
- 300 Tickets/month
- No Agent seats
- Email notifications
- 5MB x 3 attachments
- Custom issue types
- Order linking
7-day free trial
Growth
$8.99 / month
or $89.99/year and save 17%
Features
- 600 Tickets/month
- 3 Agent seats
- Email notifications
- 10MB x 5 attachments
- Custom issue types
- Order linking
7-day free trial
Pro
$19.99 / month
or $179.99/year and save 25%
Features
- Unlimited Tickets
- 10 Agent seats
- Email notifications
- 20MB x 10 attachments
- Custom issue types
- Order linking
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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Support
App support provided by VIAV LTD.
Resources
Launched
March 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, orders
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View customers
Customer data
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View orders
All order details for the last 60 days