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Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes.
Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop. Give small issues an easy path to you before they become chargebacks. Set up in minutes. No live chat to manage.
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
Languages
English, French, German, Italian, Japanese, Spanish, Danish, Dutch, Swedish, Norwegian, and Turkish
Works with
- Customer accounts
- Shopify Admin
Categories
Channels
Pricing
Choose the plan that best fits your business.
Starter
$4.99 / month
or $49.99/year and save 17%
Features
- 150 Tickets/month
- 1 team member
- Email notifications
- 5MB x 3 attachments
- Custom issue types
- Order linking
7-day free trial
Growth
$8.99 / month
or $89.99/year and save 17%
Features
- 400 Tickets/month
- 3 team members
- Email notifications
- 10MB x 5 attachments
- Custom issue types
- Order linking
7-day free trial
Pro
$19.99 / month
or $179.99/year and save 25%
Features
- Unlimited Tickets
- 10 team members
- Email notifications
- 20MB x 10 attachments
- Custom issue types
- Order linking
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Highly recommend! Really happy with this app, it works great. Support was also incredibly fast and helpful when I had a few questions.
Support
App support provided by Bodanius.
Resources
Launched
March 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, orders
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View customers
Customer data
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View orders
All order history for the last 60 days
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