Support Pilot AI ‑ helpdesk
- Pricing
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Free plan available
- Rating
- 5.0 (1)
- Developer
- JR management
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AI customer support that auto-replies to emails & chats using your store's knowledge base & policies
SupportPilot AI reads your incoming support emails and chat messages, understands customer intent, and drafts accurate replies using your store data. Connect Gmail or Outlook, and the AI handles order status, refund requests, product questions, and more. It learns from your FAQ, policies, and product catalog automatically. Use Smart Playbooks to control how the AI responds — choose suggest mode for human review or auto mode for instant replies. Includes a live chat widget for your storefront.
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Live Chat Widget - Add AI-powered chat to your storefront in one click
- Order Context - AI sees order details to give accurate answers
Languages
French and English
Works with
- Shopify Admin
- Anthropic Claude API
- Gmail API
- outlook API
Categories
Channels
Workflow automation
Real-time messaging
Automated responses
Customization
Pricing
Free Trial
Free
Features
- 50 AI responses
- Gmail integration
- AI classification
- Order lookup
Starter
$9 / month
Features
- 60 AI responses/mo
- Auto-reply
- Playbooks
- Knowledge base
- Email alerts
Growth
$69 / month
Features
- 175 AI responses/mo
- Unlimited playbooks
- Full knowledge base
- Priority support
Scale
$149 / month
Features
- 500 AI responses/mo
- All Growth features
- Dedicated support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Honestly, really impressed by SupportPilot AI.
We’ve tried several Shopify support tools, and this one clearly stands out. The AI actually understands customer requests (not just generic replies) and leverages real store data (orders, FAQs, policies), which makes responses highly relevant.
Big highlight: the playbooks. They let you automate real scenarios (refunds, order tracking, cancellations, etc.) while staying in control. You can choose between human validation or full automation, which is perfect for scaling step by step.
Results for us:
• massive time savings on support
• much faster response times
• improved customer experience
Setup is straightforward (Gmail / Outlook / Shopify), and the auto-built knowledge base is a great bonus.
This app can easily replace a large part of repetitive support tasks. Excited to see what’s coming next
Support
App support provided by JR management.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, publications of products on sales channels, collections
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Edit orders
All order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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