Heylio Care
- Pricing
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Free to install. Additional charges may apply.
- Rating
- 5.0 (1)
- Developer
- JR management
Featured images gallery
AI customer service for email and live chat that reads orders and acts within your rules.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing. Pay per ticket resolved by the AI, with or without a prepaid monthly pack.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Pre-sales chat: product answers, recommendations and add to cart
- Pay per resolved ticket, with or without a prepaid monthly pack
Languages
French and English
Works with
- Shopify Admin
- Anthropic Claude API
- Gmail API
- outlook API
Categories
Channels
Workflow automation
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Usage + packs
Free to install
Pay per use, or by monthly pack. €0.49 per ticket resolved by the AI, €0.39 in a pack, €0.10 per approved draft.
Features
- €0.49 per ticket resolved by the AI
- €0.39 in a pack, €0.10 per draft
- Pay per use, no pack required
- Monthly packs from €39, no rollover
- 25 AI resolutions included, once
- No free trial, cancel anytime
- All prices exclude tax
All charges are billed in USD. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Honestly, really impressed by SupportPilot AI.
We’ve tried several Shopify support tools, and this one clearly stands out. The AI actually understands customer requests (not just generic replies) and leverages real store data (orders, FAQs, policies), which makes responses highly relevant.
Big highlight: the playbooks. They let you automate real scenarios (refunds, order tracking, cancellations, etc.) while staying in control. You can choose between human validation or full automation, which is perfect for scaling step by step.
Results for us:
• massive time savings on support
• much faster response times
• improved customer experience
Setup is straightforward (Gmail / Outlook / Shopify), and the auto-built knowledge base is a great bonus.
This app can easily replace a large part of repetitive support tasks. Excited to see what’s coming next
Support
App support provided by JR management.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, Shopify admin, other data
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, shipping information
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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View other data
Publications of products on sales channels
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