Support Pilot AI ‑ helpdesk
- Pricing
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Free plan available
- Rating
- 5.0 (1)
- Developer
- JR management
Featured images gallery
Each support ticket becomes a revenue action — reply, recommend, recover, resell. 24/7.
Stop treating customer support as a cost center. Every ticket is paid customer attention. SupportPilot reads each message, finds the order, applies your policy, replies in your tone, and triggers the right business action: refund + VIP offer, sizing + cross-sell, complaint + churn flag, compliment + review request. Auto-send by default, surgical escalation on what you flag. Connects Gmail, Outlook, IMAP, live chat. GDPR, EU-hosted.
- Replies, recommends, recovers, and resells on every ticket — 24/7
- Connects Gmail, Outlook, IMAP/SMTP and a live chat widget in one inbox
- Looks up store orders, tracking, refunds and customer history per ticket
- Triggers business actions per ticket: refund offers, cross-sell, churn flag
- Human approval required before any AI reply is sent to a customer
Languages
French and English
Works with
- Shopify Admin
- Anthropic Claude API
- Gmail API
- outlook API
Categories
Channels
Workflow automation
Real-time messaging
Automated responses
Customization
Pricing
Free
Free
Features
- 50 AI responses
- Gmail integration
- AI classification
- Order lookup
Starter
$15 / month
Features
- 100 AI responses/mo
- Auto-send + escalation rules
- Playbooks
- Knowledge base
- Email alerts
Growth
$49 / month
Features
- 500 AI responses/mo
- Unlimited playbooks
- Full knowledge base
- Priority support
Scale
$99 / month
Features
- 1200 AI responses/mo
- All Growth features
- Dedicated support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Honestly, really impressed by SupportPilot AI.
We’ve tried several Shopify support tools, and this one clearly stands out. The AI actually understands customer requests (not just generic replies) and leverages real store data (orders, FAQs, policies), which makes responses highly relevant.
Big highlight: the playbooks. They let you automate real scenarios (refunds, order tracking, cancellations, etc.) while staying in control. You can choose between human validation or full automation, which is perfect for scaling step by step.
Results for us:
• massive time savings on support
• much faster response times
• improved customer experience
Setup is straightforward (Gmail / Outlook / Shopify), and the auto-built knowledge base is a great bonus.
This app can easily replace a large part of repetitive support tasks. Excited to see what’s coming next
Support
App support provided by JR management.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, publications of products on sales channels, collections
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Edit orders
All order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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