SureBright Product Protection

SureBright is a no-brainer. It provides my customers with extra security with little to no lift on my end as SureBright handles everything from implementation to processing. I'd highly recommend using SureBright if you're in a B2C market!

When we started evaluating extended warranty partners, we didn't just want a vendor, we wanted a partner that would help us grow. SureBright has been exactly that.

Our RFP process was thorough, and they met it every step of the way, providing detailed documentation and working with us as a true partner rather than just a vendor. Before we went live, their team met individually with the right people across our organization based on expertise, making sure every department was actually ready, not just checked off a list. They were always available to jump on a call, whether it was technical requirements, customer service questions, or training our team.

Now that we've been live for a few months, that same level of partnership hasn't slipped at all. They continue to answer questions quickly and stay genuinely engaged in how the program is performing. Rick and Soumya in particular have been a pleasure to work with throughout.

We cannot speak highly enough about the SureBright team! We installed the app on our store on a Thursday, reached out to the team with the necessary collab code information and we were up and running (with Klaviyo flow!) in under a week.

In addition to being efficient in the onboarding process, the team at SureBright are genuinely good people. We love the partnership with them and are quite thrilled to be working with them!

Our customers will see the value that SureBright provides on their open box electronics - this partnership is the definition of a win-win.

What stood out most about working with SureBright was the flexibility and support from their team. They were very collaborative throughout the implementation process and helped tailor the experience to fit our storefront and customer journey. The UI looks clean, integrates naturally into Shopify, and the onboarding process was much smoother than expected. The team was responsive, proactive, and easy to work with from start to finish.

The PSB Speakers Team is looking forward to growing sales with SureBright and providing the best possible experience for our customers.

We wanted an extended warranty program that felt seamless for our customers, offering peace of mind at a reasonable cost while also supporting stronger conversion rates. Surebright has delivered on both fronts. Their team has been an excellent partner, providing responsive support and working closely with our product page design and more complex bundling configurations to create a smooth customer experience. Highly recommended!

We’ve been using SureBright for a couple of weeks and are really glad we started this partnership. We didn't quite realize the demand for extended warranties in our market, but it is there in a big way. I'm genuinely surprised at how many new customers have added the option of multi-year extended warranties.

The staff has been very easy to work with, as well. We ran into only one technical hiccup and it was resolved in a reasonable timeframe.

Great app and product. Rick and his team gets everything set up for you quite quickly and offering the product to your customers is so simple.

We have been working with SureBright for almost a year now, and can not speak higher of Rick, Keith and the whole SureBright team.

Setup/onboarding with them is super easy, quick and straightforward. Not to mention, once you're onboarded with them - they're always a quick call or email away.

On Tivoli Canada, we are seeing a near 20% attachment rate which shows how much extra piece of mind SureBright services provide to our customers.

Our customers truly value the extended warranty offerings that we can provide via SureBright when they go to purchase one of our products.

We cannot recommend SureBright enough! Keep up the great work, and we look forward to continuing the relationship moving forward.

We’ve been using SureBright for a couple of weeks now and absolutely love it. The customer service has been incredible. Every time we’ve reached out, the team has been quick to respond and genuinely happy to help us get everything set up the way we need. They activated everything for us right away and the whole process was smooth and stress free.

What surprised us most is how fast the policies started selling. It’s truly hands off and adds extra revenue without any extra work on our end. The app is easy to use, reliable, and fits perfectly into our store flow. Highly recommend to anyone looking to offer extended warranties without the hassle.

SureBright has been an absolute game-changer for our store. Setup was fast, the interface is intuitive, and the support team went above and beyond to help us get everything live smoothly. Our customers love the added peace of mind product protection offers—and we love the extra revenue it brings in without any extra effort.

It’s rare to find an app that delivers both customer satisfaction and measurable ROI, but SureBright does exactly that. Highly recommend to any merchant looking to level up their post-purchase experience!