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Run a post purchase survey on your thank you page and track CSAT on every order
FT Post Purchase Surveys asks each customer one rating question right on the order confirmation page, then invites them to say more in their own words. The survey loads after the order is placed, so it never blocks checkout. Pick emoji, stars or numbers, and write your own question, labels and thank you message. Every answer is saved with the order it came from, so you know who said it and what they bought. The dashboard tracks your CSAT score and how responses trend over time.
- Ask every buyer how their order went on the order confirmation page
- Follow up on any rating with an open question and read answers in full
- Track your CSAT score and watch response trends move week over week
- See every answer next to the order and the customer it came from
- Write your own question, scale, labels and thank you message
Languages
English
Works with
Categories
Form customization
Survey types
Submission management
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Up to 100 responses / mo
- Multiple question types
- Custom text and messaging
- CSAT tracking
- Order linking and context
- Dashboard
Standard
$10 / month
Features
- Up to 200 responses / mo
- Multiple question types
- Custom text and messaging
- CSAT tracking
- Order linking and context
- Dashboard
Plus
$25 / month
Features
- Up to 500 responses / mo
- Multiple question types
- Custom text and messaging
- CSAT tracking
- Order linking and context
- Dashboard
Pro
$200 / month
Features
- Unlimited responses / mo
- Multiple question types
- Custom text and messaging
- CSAT tracking
- Order linking and context
- Dashboard
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
-
0% of ratings are 4 stars
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0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by FENWIK.
Resources
Launched
September 25, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View staff and contributor data:
-
Store owner
Name, email address, phone number, physical address
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