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I’ve been trying to remove the app for days, but no matter what I do, I can’t seem to cancel it. I’ve contacted support multiple times, but I’m still getting charged and no one has helped me resolve the issue. It’s extremely frustrating and disappointing that I’m unable to get any assistance or stop the recurring payments. This is very poor customer service, and I would not recommend this app to anyone.
Sorry to hear the app didn't work out, we're here for you via email or in app chat for any follow up.
In short, uninstalling the app will immediately cancel the subscription.
Looking at the logs it was successfully uninstalled and cancelled a few weeks ago. Shopify bill on their own schedule, we have since refunded the last month you were with us and hope you might consider the perspective here.