Customer service
Toll Free Phone Number & Calls

Toll Free Phone Number & Calls

by #21Zoo Labs

Better serve your customers with a toll-free phone number

4.9 of 5 stars(16 reviews)
Free plan available. 7-day free trial. Additional charges may apply.
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Increase Sales

A toll-free number gives your shop a professional look & feel and and make sure your customers know you're a real shop, run by real people.

Better serve your Customers

Answer your customer's questions and also get evenings and weekends off by sending calls to voicemail when you're not available.

Protect your Privacy

You can be available by phone without exposing your personal number on the internet. Use a Switchboard number and protect your privacy.

About Toll Free Phone Number & Calls

Switchboard

Toll-free Phone Numbers for your Store

Switchboard makes communication with your customers easier, resulting in higher sales. You get a toll-free phone number that makes your store look professional and allows for direct communication with current and future customers. And you can record calls to easily resolve potential future disputes.

Providing a toll-free contact number makes your store look professional and lets customers know that you are a real store, run by real people.

Switchboard lets you pick a phone number that you can safely put on on your store which acts as a proxy between your customers and your personal phone number, protecting your privacy.

Switchboard puts you in charge of your schedule. All calls and text messages are routed transparently from the customer via your store phone number to your personal phone number. You can set a schedule and have full control over when you want to be available and when you rather have the voicemail system answer incoming calls.

You can receive and respond to text messages when is convenient for you and keep your customers up to date about e.g. the status of an order or the availability of a particular product.

Media gallery

  • Your Dashboard
  • Incoming Text Messages
  • Incoming Phone Calls
  • Settings and Schedule

Support

Pricing 7-day free trial

See all pricing options

Pay As You Go

Free to install

Call rates depend on your phone number, see website for details

  • Special price - $0/mo for plan, only pay for what you use
  • Free US toll-free number included
  • Forward calls to your personal phone

Professional

$15/month

10c/min for forwarding calls after free minutes are used up

  • Free US toll-free number & SMS incl.
  • 250 US mins / month
  • Voicemail Support
  • Outgoing Calls
  • Record Incoming Calls
  • Forward calls to your phone

Enterprise

$25/month

10c/min for forwarding calls after free minutes are used up

  • Free US toll-free number & SMS incl.
  • 750 US mins / month
  • Custom Voicemail Greeting Support
  • Outgoing Calls
  • Record Incoming Calls

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    88% of ratings are 5 stars
    (14)
  • 4 of 5 stars
    6% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (1)
View all 16 reviews

Most recent reviews

YungStar

Rating
5 of 5 stars
Last edited
May 27, 2021

This app is wonderful at first I was using the free version but upgraded so that I would have the custom voicemail for my business...I had a few kinks however Oliver was very responsive and personally created a fix that will not only help me but any other business owners that are looking to have a custom professional voicemail recording set up for their business while still having the ability to forward to their personal phone.

Iriecool

Rating
5 of 5 stars
Posted
May 14, 2021

If you need a simple easy to use app for calls and SMS this is the best! We needed a toll free US number for our customers based in the US as a lot of them do not have email addresses or know how to use them. This app helped a lot. OLIVER is absolutely amazing. Everything we ask him to improve the app on our store he does within a very short time and there are always new features added. The pricing of the app is also very reasonable. One of the best APPs for Shopify stores out there!
IRIECOOL

CoolersNKegs

Rating
5 of 5 stars
Posted
May 14, 2021

as an online retailer of high end wine cellars, beverage centers,
> and kegerators, I do not expect much phone traffic through my store. As
> such, I found your app and signed up for the basic plan to see how it
> goes. I am a sole proprietor so I forward the call to my cell phone. It
> works perfect for me and the shopify integration help me control the
> switchboard perfectly. So far, I am very happy with it. It is exactly what I need.

View all reviews