Reviews (9)

Overall rating
2.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 22% of ratings are 1 stars
June 5, 2026

I installed this app but never subscribed to any monthly plan. I uninstalled it, yet I was still charged $20 for a monthly subscription. I also cannot find a clear way to cancel or remove the charge. This feels misleading and very frustrating. Please refund the charge and make the cancellation process clear.

Jamari Beauty
Lebanon
5 months using the app
December 12, 2024

I needed a number I could provide for my store and this option seem to provide the best price point and ease of setting up. I wish there was a feature to schedule when calls can be made on a daily basis. Otherwise a good app for what I needed

B. Love
United States
About 2 months using the app
August 15, 2024

worst app ever
no calls are coming through
never played a greeting recorded and uploaded
cheap and weird interface
overpriced for doing nothing. moneysuckers

Salvage World
United States
7 months using the app
#21Zoo Labs replied August 17, 2024

Sorry you had a frustrating experience and let you down, we tried to reach out but didn't get an answer. Please contact us at support@getswitchboardapp.com and we'll try to get this fixed.

May 4, 2021

What a great service! This app has done EVERYTHING it says it does!!! Use it and have no fear... Love it!!

Cutter Golf
United States
12 months using the app
July 27, 2021

Great App and does exactly what I need! Support is very reliable and always there to help quickly. Highly recommended.

GAZIBO
Canada
8 months using the app
December 1, 2020

This app helps us out a lot with our Customer Service. We are able to choose our customer service number as well. Great customer support!

Mighty Well
United States
2 months using the app
April 8, 2021

Oliver was an excellent customer service representative. He was very responsive, tried several fixes, never gave up on the process until he achieved success. I highly recommend Oliver and your company should be glad to have an employee like him.

Zero Halliburton
United States
6 months using the app
May 14, 2021

If you need a simple easy to use app for calls and SMS this is the best! We needed a toll free US number for our customers based in the US as a lot of them do not have email addresses or know how to use them. This app helped a lot. OLIVER is absolutely amazing. Everything we ask him to improve the app on our store he does within a very short time and there are always new features added. The pricing of the app is also very reasonable. One of the best APPs for Shopify stores out there!
IRIECOOL

Iriecool
United Arab Emirates
2 months using the app
October 6, 2021

Oliver was a fantastic help with the issues I had, they responded quickly and resolved my issue the same day. Over all the app is straight forward and easy to use!

Ezreal Armwrestling Club
Canada
10 months using the app