Inventory Sync ‑ GoGo
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The app works, but it's not consistent. We have multi-location inventory and it often messes that up. Sometimes with updates, it has a glitch and changes the number to something completely different than what we edited. I have a video of trying to enter "10" and it saves it as "44". Any merchant can see how that would be concerning. Unfortunately it happens more often than not.
Just wanted to clarify here, we have been in contact with this store and that this issue is currently under review as the store needs to provide us with a pattern where this issue is reproducible.
we have already shown separately on multiple instances under different scenarios suggested by merchant that app is syncing correctly live on the call.
This app does not work. The development team helped us set it up, yet it still randomly adjusts our inventory levels. As a result, we have spent hours trying to recover incorrect inventory numbers.
The development team has been completely unhelpful. They repeatedly ask us to check SKUs and provide screenshots from their side showing “correct” synchronization, while ignoring the obvious discrepancies on our end. They appear unwilling to acknowledge that the sync is malfunctioning.
To make matters worse, they even attempted to intimidate us by suggesting they would report us to Shopify. Instead of sending meaningless emails, maybe you guys should focus on developing a app that actually works.
Not working properly, does not check SKU before start auto sync. now we need spend hours to correct all inventory number
This is a brilliant app for vendors managing shared inventory across multiple products. For example, if you’re selling on-demand services where blank items are the core product and printed items depend on them, this app ensures your inventory stays in sync automatically. It takes away the headache of manual adjustments.
A great feature is the flexibility—you can choose to sync all SKUs or just selected ones, making it hassle-free to manage and maintain. My only wish is for a bulk SKU (insertion) auto-sync option in the future, which would make it even more powerful and time-saving.
Highly recommended for anyone dealing with complex inventory workflows.
Perfect App for stores with Duplicate SKUs that need syncing.
I have multiple stores that are connected to our Shopify store, and our latest store required us to create Duplicate SKUs to work, other apps just change your location for the SKUs to the same and doesn't sync the qty after sales or supply increase, but this app actually syncs each qty automatically based on SKU/barcode with any changes to the SKU qty. Beautiful!~
Our experience with this app was a complete disaster. We did all of the set up, then had our one-on-one onboarding call to make sure we'd set everything up correctly before hitting 'sync'. Despite that, the sync itself didn't work correctly, and we ended up with inventory numbers all over the place - there wasn't even any logic to the numbers. Support at the time was completely non-existent and it put our stores in 3 different countries into disarray (and effectively offline) for a number of hours. We immediately switched to an alternative solution and had our stores up and running very quickly with the other app. Even though we'd logged urgent calls to the developer, we still never received anything other than a generic email suggesting we book an onboarding call (which we'd already done). Really appalling product and support given the damage it has the potential to do to your business.
We’re truly sorry to hear about your experience and the trouble it caused with your inventory. Our app manages complex multi-store inventory syncing, so we take incidents like this extremely seriously.
After carefully reviewing your session, we found that the issue occurred because the auto-sync setting wasn’t "saved" before using the master–child utility. While the app correctly displayed a warning asking to deactivate auto-sync, the change needed to be saved to take effect — and since that step wasn’t completed, the system continued syncing in the background, which led to the unexpected inventory mix-up.
We recognize that this wasn’t as clear as it should have been. To prevent this from ever happening again, we’ve now made the “save” step mandatory before the utility can be used. This change will ensure no merchant can proceed without properly saving those settings.
Unfortunately, this happened outside our live support hours, so our team wasn’t immediately available — and we truly regret the delay in assisting you. Our goal has always been to offer both dependable automation and responsive support for the past 3 years, and your case has directly helped us strengthen both.
Thousands of merchants use our app daily without issues, and while this was an isolated case, we deeply appreciate you bringing it to our attention. We wish you continued success with your business and thank you for giving our app a try.
For us the app is the best solution in the market. Nevertheless, you need to know some principals about the sync logic of the app. It would be very good to have these in a manual or stated in the app prominently. The support is fast and helps quite good in cases of troubleshooting.
Great app. Support is prompt. 10/10
La aplicación funciona correctamente y el sevicio de soporte es rápido y eficiente
Great experience, the app is easy to install and does what it's supposed to do. We have 3 different stores connected, the set up was easy ane the support team helped to do it. Highly recommended