Syncio Multi Store Sync

What a terrible app. Just does not work properly and support is so slow.

Syncing inventory works properly but everything else is a mess.

Payouts are giving totally rubbish numbers. For example an order for $129 is showing on Payouts as $15,000 and $2,000 commission when it should be $129 and $10. Complained about this one month and they fixed it. Next month all the payouts are messed up again.

Can't even sort out showing the correct currency symbol everything labelled in $ regardless of the actual currency.

If you look on there system for work they are doing, things have been on there for months and years but nothing ever appears on the actual app.

They expect the destination store to set all the commission rates... Errr hello thats for the source store to do surely. Not created by people that have actually tried to use it themselves

There is clearly ZERO actual development going on.

What you get is a very pretty interface with very little substance and just a load of headaches.

Has the potential to be a fantastic app but it is NOT fit for purpose.

I've only stuck with it so long because I can't find any alternative... But after a couple of years i've decided enough is enough.

Update after reply from Syncio

You say it's fixed but my June 2025 payouts are still all wrong with massive numbers???

I get that you created the app for your own needs, but as you are charging for it thats no excuse for not making it work. You have expected us to pay for it. I reiterate that things have been on your "working on log" for years without seeing changes on the app.

I don't think my review is harsh - I'm just trying to put an honest review out there.

I would love to discuss it with you if you want to make the effort to discuss. I've asked for a call or on-line meeting before and been ignored.

We installed Syncio a long time ago to sync with another store. But we always had issues with inventory being out of sync. Along the way, through trial and error, we discovered the reasons for inventory being out of sync depended on a range of things including the ways stock were entered back into inventory, how exchanges were processed etc at both the source and destination stores. It would drive our staff insane having to notify customers that we were in fact out of stock of an item.

We put up with these things for a long time, but then when they changed their plans to include billing for source stores that was the final straw. The 'free threshold' is extremely low. They also charged us twice during the same period. We only noticed it because we were looking at the costs of Syncio vs other apps at the time. We reached out and they confirmed this and have applied a credit, but had we not have noticed we wouldn't have received anything. We have since switched to another app which does what we need it to do and is much cheaper.

Great product. It saves so much time, and you are always confident that you don't sell anything your supplier does not have by accident. All it needs is a connection to Apple pay so you can pay your suppliers while on the move via you phone.

App works very well. Very helpful customer service when you run into issues

Claudia was amazing! Took the time to truly
listen to what I was trying to accomplish and helped me step by step!

We compared several inventory-syncing apps, and Syncio was the only one app that met the niche-specific requirement. The customer support team is exceptional and the responses were very fast. They even set up some customizations for us. Highly recommended!

Syncio is the perfect app for seamless integration between stores. We have used Syncio for years now with our drop shipping retailers and it's always been super easy to use, with great customer service if we've ever needed any assistance. Would highly recommend!

Isaac was super helpful. Im operating 2 stores and needed more detail on how to properly connect ... very thorough and knowledgable with assisting the process. Thank you so much, I look forward to using this app!

Disgusting app! It literally deleted all the product pages from the store and even tampered with the inventory of the source store, which was not supposed to be affected. Please never use this app!

Syncio has been an absolute game-changer for our business. We’ve worked hard to create partnerships with other organizations to offer a mutual product-sharing and bundling strategy, and Syncio has been central to making this collaboration seamless. It enables us to offer enhanced bundled discounts and shared product listings, providing customers with a much broader range of options while driving increased sales for everyone involved.

The app is easy to set up and makes syncing inventory across different stores effortless and incredibly efficient, saving us countless hours of manual updates while keeping our stock levels accurate and in real-time.

Customer support has been top-notch, with quick responses and helpful guidance whenever we’ve had questions. A special shout-out to Claudia, who has always been quick to assist us—her dedication to customer satisfaction really stands out. It’s clear the Syncio team is focused on making a positive impact, and that resonates with us.

If you're managing multiple Shopify stores or collaborating with other businesses, Syncio is a must-have for seamless product syncing, increased sales, and stronger partnerships. Highly recommend!