Reviews (146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust integration and synchronization capabilities across multiple Shopify stores, essential for efficient inventory management and real-time updates. It's praised for user-friendliness and significant time savings in managing products. The responsive customer support enhances user experience, while its ability to handle large volumes of SKUs and adapt to product changes is particularly valued. Continuous improvements based on merchant feedback are also appreciated.
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Great app worked great for our website www.talkingoutofturn.com
Syncio is instrumental in enabling our client's store, For Me By Dee (https://www.formebydee.com), to expand from Australia to United States. It's real-time inventory sync works like a charm, and works with consumers as well as stockists. We had some questions and their support was very prompt and helpful.
About POPNOD (https://www.popnod.com): We are a marketing studio that champions women-led brands. We help the stories that matter be heard.
Thanks so much for your kind words. You have a very inspiring business and Syncio is very proud to be working with you
The guys at Syncio are excellent - a fantastic product and excellent customer service. For a Shopify beginner they were extremely helpful. I would highly recommend this app
Finally, I got a good support and my problem with syncing 2 products was resolved through shared screen
This app is excellent if you have multiple shops and want to sync products and inventory between each other. Very easy to setup and use. The support is impeccable. Rayman answered our questions immediately and solved anything we have come upon. Strongly recommended.
We use this app on all the wholesale accounts we work with, and it is awesome! The customer service is quick and super helpful! Definitely recommend!
We have installed the app and found that the app will hackjack the inventory sync even if you didn't turn it on. We had turned on the product sync only but it keeps updating our store inventory. We used another multistore app for inventory sync and it makes double count. Then we have disconnected and realised that the ALL inventory has been removed after disconnection. And our live website keeps hidden our products, we missed lots of sales. Then we tried to uninstall it, the removing inventory tasks won't STOP. And we tried to contact them with email only during the Australia business hours (This company is Melbourne based and we are Sydney based). And there is no one replied us back for more than 2 hours as this critical period. They have removed 600+ SKU and keeps removing the inventory. We even tried to contacted their CEO and founder in LinkedIn but no response still.
Thanks for your review, we are really sorry about your experience with Syncio, we got into business to help great businesses such as Sage and Paige, not cause problems, so this one has been disappointing for us too.
We do want to clarify a few points in the review so that hopefully this helps align our shared understanding of the experience better, but also to help others who may be considering using Syncio in the future:
1. Syncio is an inventory syncing app so by default inventory sync will be turned on, not off. If you want inventory sync to be off, you can do this by requesting with our customer support team to turn this off.
2. Syncio can zero out stock in the Destination Store when you disconnect the Source Store (either by disconnecting via Syncio or uninstalling Syncio). This is to prevent oversell as the Destination Store inventory will no longer be updated. In your case, this was obviously not the preferred approach as you had another multistore app that was syncing inventory for you already. In this situation, we can do better to understand your setup and better inform you of the consequences of using two multistore inventory apps at the same time. You can also disconnect a Source Store without zeroing stock in Syncio as well - again, we will look into better educating our users around this option in our UX and help guides.
3. There was contact made to the CEO and founder on Linkedin, and there was a response within an hour, despite Linkedin being an out-of-app channel. We take the feedback on to try and reply as soon as we can. It was unfortunate that this time around we were unable to respond as fast as we normally could.
Absolutely incredible. This app is an absolute game changer. If you are having issues with keeping up to date with inventory between Shopify stores fear no more!
The customer service is blazing fast, and Jimmy is an incredibly helpful guy. He not only helped us customize our store he listened to our feedback and is implementing new changes to make the app even more incredible.
The only bad thing I have to say about this app is I wish that we had found it years ago!
New features such as being able to sync orders as well as products are in pipeline as well.
6 Stars!!
Devon White
Women's Fashion & Swimwear
https://www.bikiniluxe.com/pages/about-bikiniluxe
We are using this app to - you guessed it - sync inventory between 2 Shopify sites. We realized an issue with inventory not syncing for orders placed but pending payment. Reached out to Syncio, and they responded quickly, and enabled these "Pending Payment" orders to also sync inventory (not a default feature, but something they can "turn on" if needed). Now this app meets our needs perfectly. We are still early on in our use, but I've completed several tests, and the app seems to update inventory just as it should, without any crazy unexplained inventory changes that we experienced with another syncing app. Thanks Syncio!
Thank you so much for the kind feedback!
Syncio was vital in ensuring the wholesale part of my client's store synced seamlessly with the retail side. Rayman, Jimmy and the team even went to the effort of customising it to suit my specific needs and talking me through how to use it over the phone.
Great add on and great support! Thanks for going the extra mile to help me.
Thanks so much for your kind words! We try our very best to meet our customers needs. Super happy that you are satisfied with Syncio!