Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless PayPal and Shopify integration, automating tracking information syncing and saving significant time. Its user-friendly interface, real-time tracking updates, and ability to sync past orders up to a year are highlighted as key features. The app is also praised for preventing PayPal holds and disputes. The customer support team is consistently commended for their prompt and effective service. Merchants recommend this app for streamlining e-commerce operations and optimizing PayPal integration.

November 29, 2021

costumer service fast and efficient, they solved my problem in few minutes. i recommend this app
Good experience

World Hogar
Spain
28 days using the app
Synctrack replied November 29, 2021

Hello World Hogar!

Thank you so much for giving us such wonderful words.
Our Team here is very delighted to see your comment. We always would like to provide you the best service that you deserve.

Please feel free to contact us if you need our assistance!
All the best,
Kaylee - Omega Team

February 22, 2023

Oh, let me tell you a tale of my experience with the Synctrack PayPal Tracking Sync plugin for Shopify and the absolute gem of a support person, Joyce, who saved the day!

Picture this: I was running my Shopify store, and I noticed that my PayPal orders were not syncing with my store's tracking information. I was pulling my hair out trying to figure out what was going on! Then, like a beacon of hope, I stumbled upon the Synctrack plugin, and I thought, "this might be the solution to all my problems!"

I installed the plugin, but I still couldn't get it to work. So, I contacted the support team, and that's when I met Joyce. Let me tell you, this lady was a superstar! She responded to my message in a blink of an eye, and she was so patient and kind, even though I was probably driving her crazy with my questions.

Joyce went above and beyond to help me out. She took the time to understand the issue I was facing and offered some brilliant suggestions on how to fix it. She even shared some best practices that I hadn't considered before! And, when I still couldn't get it to work, she did some troubleshooting on her end and found the root of the problem.

With Joyce's help, I finally got the Synctrack plugin to work, and my PayPal orders were syncing perfectly! It was like music to my ears! Joyce was truly a gem in a sea of customer support people. She made the process feel so easy and effortless, even though I know it must have been a challenging task.

In conclusion, if you're looking for a plugin that can help you sync your PayPal orders with your Shopify store, I highly recommend Synctrack. But, more importantly, if you ever need support, ask for Joyce! She's a real superstar, and she'll go the extra mile to make sure you're satisfied!

Humidica
United States
26 days using the app
Synctrack replied February 22, 2023

Amazing! 😱 I was shocked when Shopify sent a notification of your feedback about our app. Thank you so much for taking the time to leave an excellent rating. Glad to hear you've found our app easy and helpful to work with your business. That is our goal.
Feels truly wonderful to be part of your growth story!
Love from Joyce💙💚💛🧡

August 8, 2022

Vừa biết đến App, Dùng ngon thật. Bữa giờ toàn Up bằng cơm :)))) Đánh giá 5 sao.......
Biết đến App này từ lâu thì đã không tốn tiền nhân sự rồi

Fashion Store USA
France
26 days using the app
Synctrack replied August 9, 2022

Cám ơn review của bạn! :) Team Omega thật sự rất vui khi đọc các review của khách hàng chia sẻ về quá trình các ứng dụng của Omega thực sự giúp ích cho công việc kinh doanh của các bạn trên Store! Rất mong Omega sẽ luôn tiếp tục được hỗ trợ bạn trong kinh doanh và hy vọng bạn sẽ có thêm nhiều trải nghiệm tuyệt vời với app Synctrack và các app khác của Omega trong tương lai!

January 13, 2022

We were getting notifications from Paypal about hitting a threshold on outstanding orders before they would start to hold back funds because Shopify was not telling Paypal that orders were shipped. There are plenty of apps on the market that syncs tracking with Paypal, with some of them charging massive amounts. We chose to run with Synctrack and within 10 minutes all of our problems went away with a low monthly cost. Customer service was instant and despite all the hard work they have put into making this process as easy as possible, they tried to push me towards the free account. It's not often people go out of their way to do what is best for you. The developer is not only talented but a genuinely good person too.

Globe-Trotter
United Kingdom
23 days using the app
Synctrack replied January 13, 2022

Hi Globe-Trotter

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and the developer Mr.Cong . Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

November 3, 2022

’m using this app to sync tracking numbers with Paypal. So far so good. It really helps with Paypal releasing the money faster. It is pretty easy to set up and connect quickly. Also works with Stripe etc - genuinely a great app. The support team is always there on support to quickly answer any questions you may have. Highly recommend this app!!

Wendy Plus
Australia
23 days using the app
Synctrack replied November 3, 2022

You're amazing🥰🥰🥰. I'm blown away by your positive words, really appreciate the time you took to write such a nice review. Let’s boom your sales MASSIVELY 🚀🚀🚀
Cheers from the Omega team.

March 29, 2023

This app delivers just as promised. I love the multi-store feature as I don't have to pay multiple times.

And big thanks to Tracy. Her support is always super quick and helpful.

Melaninful
Vietnam
22 days using the app
Synctrack replied March 30, 2023

Hi, your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Thank you so much for your time to leave these kind words!

February 18, 2022

5/5, HIGHLY RECOMMEND. PayPal will destroy your cashflow with a hold up but this app prevented that from happening in the first place.

Sunset Boutique
United States
21 days using the app
Synctrack replied February 20, 2022

Hi Sunset Boutique

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Kaylee - Omega Team

September 1, 2021

The app is very simple to use and easy to install. It works perfectly and the support is very good.

Brands Democracy
Spain
19 days using the app
Synctrack replied September 1, 2021

Hi Brands Democracy,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

May 19, 2022

Great customer service. I had many issues due to my own confusion and strange set-up. The team at SyncTrack handled it all for me. Their team even did some custom set-up for me and helped me out a lot! Recommend it to everyone.

Healthy Lab Co
Australia
17 days using the app
Synctrack replied May 19, 2022

Amazing! 😱 I was shocked when Shopify sent a notification of your feedback about our app. Thank you so much for taking the time to leave an excellent rating.

December 29, 2021

Great, excellent functional design. It is a very easy-to-use app, which effectively improves my work efficiency.

Csnoobs Online Store
China
15 days using the app
Synctrack replied December 29, 2021

Wow Csnoobs Online Store! It sounds like you had a great time with us.

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations!

Best,
Kaylee - Omega Team