Reviews (543)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient tracking information syncing to PayPal and Stripe, reducing manual data entry. They value its user-friendly interface, automatic task handling, and real-time tracking updates. The ability to sync past orders up to a year is also highlighted. Merchants commend the app's reliability and the prompt, professional customer support. It's recommended for e-commerce businesses using PayPal and Stripe, as it helps prevent holds and disputes, and speeds up the verification process. Its affordability, including a free package for businesses with fewer orders, is also noted.

February 9, 2024

Not able to get the app to pull data from store. been using it for a while and still no changes !
will try something else. not the best experience to be honest. just sharing my feedback

Janeen Store
United States
7 months using the app
Synctrack replied February 10, 2024

Dear everyone at Janeen Store team,

We are truly sorry to hear about the difficulties you've encountered with our app. It is always our aim to deliver a seamless and efficient experience, and it's clear we've fallen short in your case. We appreciate you bringing this issue to our attention.

We understand how frustrating it can be when technology doesn't work as expected. Please know that our team is dedicated to resolving these types of issues and we would welcome the opportunity to assist you further in getting the app to properly sync with your store's data.

To help us make things right, could you please contact us at support@omegatheme.com or through the in-app support feature? If you're able to provide any error messages or screenshots, it would greatly aid our technical team in diagnosing and addressing the problem more quickly.

We value your feedback as it helps us improve our service. We hope to have the chance to earn back your trust and provide you with the positive experience that you should expect from our app.

Thank you for your patience and understanding.

Best regards,
Kaykee from Synctrack Team

Edited April 5, 2022

Changeing my review from 5 start to 1 star as I pay for this app to automatically sync with paypal and only a few days having the app I am having sync issues with some not all orders.

Rawleigh's Healthcare Independent Distributor
Australia
11 days using the app
Synctrack replied April 4, 2022

Hi Rawleigh's Healthcare Independent Distributor,

Thank you for writing a review, I'm sorry to hear you had such a frustrating experience syncing the tracking number to PayPal, that's not what we like to hear. The issue should be fixed now, could you please help us to check?

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com

Thank you,
Kaylee, Leader of Customer Support.

March 7, 2021

Very slow app dosent work properly.............................................................................................

Digiland2020
Morocco
About 1 hour using the app
Synctrack replied March 7, 2021

Hello,

Thanks for taking your time to share us your experience with our app.
We are sorry for any inconvenience caused.
Our app is an tool to help merchant sync the tracking numbers to PayPal, so we are not sure what you said that our app is loading slow. Could you please reinstall the app so that we can check and fix the issue for you if have?
We have emailed you when we notice your feedback but haven't heard from you back.

Our team is looking forward to hearing from you.
Best regards,
Omega Team