Tacey: Order Edit & Validation
- Pricing
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From $39/month. Free trial available.
- Rating
- 5.0 (3)
- Developer
- ONDUTYOPS LLC
Featured images gallery
Order Validation & address validation, fraud detection, order editing and pre-shipment confirmation!
Tacey is an AI order guard for Shopify. Automatic address validation catches bad shipping addresses before fulfillment. Customers fix addresses via a self-serve fix page. Fraud detection scores every order. Risky orders are flagged and held automatically. Duplicate order detection prevents double shipments. Pre-shipment confirmation keeps customers informed. SMS alerts notify you on flagged orders. Custom rules engine, full analytics dashboard, 21 languages supported, 40+ toolkit apps included.
- Auto-correct bad shipping addresses before fulfillment, no manual review needed
- Detect fraud signals, duplicate orders & risky order patterns automatically
- Hold risky orders and guide customers to fix, edit or cancel instantly
- 40+ built-in ops tools: catalog health, fulfillment ops, customer intel apps
- Instant SMS and voice escalation on risky or flagged orders, no manual work
Languages
English, French, German, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Dutch, Polish, Czech, Swedish, Danish, Finnish, Norwegian, Japanese, Korean, Turkish, Indonesian, Vietnamese, and Thai
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- Checkout
- Customer Accounts
- Flows
Categories
Pricing
Scout
$39 / month
Features
- Up to 500 orders per calendar month
- Validate every order automatically
- Auto-hold and address correction
- Automatic bad-address email to customer
- Address validation in 195 countries
- Pre-shipment reminders to customer
- Duplicate order detection & flagging
- 10+ Operations Toolkit apps included
7-day free trial
Agent
$59 / month
Features
- Everything in scout
- Up to 1,500 orders per calendar month
- Fix emails from your own store domain
- Pre-ship reminders via email and SMS
- Balanced and Aggressive detection modes
- Balanced and Aggressive sensitivity mode
- 20+ Operations Toolkit apps included
- Your own custom Email sending domain
7-day free trial
Commander
$99 / month
Features
- Everything in Agent + Scout
- Unlimited orders per calendar month
- Address Correction Via Voice, SMS, Email
- Pro custom plain-language rules engine
- Pre-fulfillment reminders to customers
- Advanced analytics and address trends
- Full Toolkit plus customer intelligence
- Custom integration on-demand
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app, caught already multiple fraudulent orders and it makes shipping addresses way cleaner. Already saved me a lot of manual work!
Thank you for your feedback and kind words! This is what we love to hear! If you need anything else or feature suggestions; Please reach out to us anytime.
Super impressed with this! We've been looking for something that would help us contact customers to correct addresses, this is a pain for us doing it one by one. Most checkout address validators still use google autocorrect and 70% of them are still incorrect. This app or agent helps us detect the wrong addresses and contacts the customers on our behalf. So far we are impressed with this! Thank you for thinking about this problem! Appreciate it.
Thank you so much — this means a lot to us. Address correction is exactly the problem Tacey was built for, and we're glad the autonomous outreach is saving you time. We'd love to hear how things progress as you keep using it. If you ever need anything, we're here.
We’ve been using Tacey for our Shopify store and it has significantly reduced the time spent manually reviewing orders. The address validation and order verification features help catch potential issues before fulfillment, which has improved our shipping accuracy and customer experience. The app is easy to set up, works reliably in the background, and provides peace of mind when processing orders. Overall, Tacey has become an important part of our workflow, and the support team has been responsive and helpful whenever we’ve needed assistance.
Support
App support provided by ONDUTYOPS LLC.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, companies, Shopify Payments, Online Store
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Edit customers
Merge customers, customer data
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Edit products
Inventory, products, publications of products on sales channels, collections
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Edit orders
Draft orders, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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View companies
Companies
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View Shopify Payments
Shopify Payments disputes
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View Online Store
Online Store pages
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Edit other data
Inventory transfers, locales, locations, Online Store navigation
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