Tacey: Order Editing & Merge

Tacey: Order Editing & Merge

Pricing
From $29/month. Free trial available.
Rating
5.0 (1)
Developer
ONDUTYOPS LLC

Featured images gallery

Tacey: Order Editing & Merge Let your customer edit address
  • Thank you page where customers edit their own order
  • Address check suggesting a corrected shipping address
  • Customer swapping a size, changing quantity, cancelling
  • Tacey: Order Editing & Merge Let your customer edit address
  • Thank you page where customers edit their own order
  • Address check suggesting a corrected shipping address
  • Customer swapping a size, changing quantity, cancelling
  • Recommended products and a free gift on the order page
  • Merging two paid orders into one shipment in Tacey
  • Settings choosing which order edits customers can make

Validate Address and Let your customers edit wrong address, change item, merge order, & cancel order

Self-service order editing on the Shopify thank you page and order status page. Address validation catches a wrong address when the order is placed and holds it before it ships. Customers can edit an order after purchase: fix a wrong address, change quantity, swap a variant, add items, download a PDF invoice, or cancel. Merge orders: two paid orders from one customer become one shipment. No refund, no second charge. Send Pre-shipment reminders and post purchase upsells on the same page.

Self-service order editing on the Shopify thank you page and order status page. Address validation catches a wrong address when the order is placed and holds it before it ships. Customers can edit an order after purchase: fix a wrong address, change quantity, swap a variant, add items, download a PDF invoice, or cancel. Merge orders: two paid orders from one customer become one shipment. No refund, no second charge. Send Pre-shipment reminders and post purchase upsells on the same page. more
  • Address validation on every order. Edit windows and auto-hold fulfillment
  • Order Merge: Merge two paid orders into one shipment. No refund, no extra charge
  • Edit a wrong address, quantity, variants, swap or add products, discounts
  • Cancel with refund to payment or store credit, restocking fees, retention
  • Post purchase upsells, pre-shipment reminders, invoice on order status page

Languages

English, French, German, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Dutch, Polish, Czech, Swedish, Danish, Finnish, Norwegian, Japanese, Korean, Turkish, Indonesian, Vietnamese, and Thai

Works with

  • Checkout
  • Shopify Flow
  • Shopify Admin
  • 3PL
  • Checkout
  • Customer Accounts
  • Preorder Apps
  • Shipping and Fulfillment Apps
  • Sidekick

Categories

Order updates

Order management

Pricing

Choose the plan that best fits your business.

0 - 750 Orders

$29 / month

or $290/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Replaces $500+/month of separate apps
  • Slack support with the founder + APIs

14-day free trial

751 - 1500 Orders

$49 / month

or $490/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit and every refund
  • Replaces $500+/month of separate apps
  • Slack support with the founder + APIs

14-day free trial

1501 - 2500 Orders

$79 / month

or $790/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Replaces $500+/month of separate apps
  • Slack support with the founder + APIs

14-day free trial

2501 - 5000 Orders

$129 / month

or $1,290/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Replaces $500+/month of separate apps
  • Slack support with the founder + APIs

14-day free trial

5001 - 10K Orders

$229 / month

or $2,290/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit and every refund
  • Replaces $500+/month of separate apps
  • Slack support with the founder + APIs

14-day free trial

10k - 20k Orders

$399 / month

or $3,990/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Replaces $500+/month of separate apps
  • Slack support with the founder + APIs

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    1
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
June 1, 2026

We’ve been using Tacey for our Shopify store and it has significantly reduced the time spent manually reviewing orders. The address validation and order verification features help catch potential issues before fulfillment, which has improved our shipping accuracy and customer experience. The app is easy to set up, works reliably in the background, and provides peace of mind when processing orders. Overall, Tacey has become an important part of our workflow, and the support team has been responsive and helpful whenever we’ve needed assistance.

TrucknTow, Inc
United States
4 minutes using the app

Support

App support provided by ONDUTYOPS LLC.

Resources

Developer

ONDUTYOPS LLC

16192 Coastal Highway, Lewes, DE, 19958, US

Launched

May 1, 2026 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

  • Store owner

    Name, email address, phone number, physical address

  • Blog contributors

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, gift cards, companies, Shopify Payments, Online Store, other data

  • Edit customers

    Merge customers, customer data

  • Edit products

    Inventory, products, collections

  • Edit orders

    Draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history for the last 60 days, returns, shipping information, third-party fulfillment

  • Edit discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • View companies

    Companies

  • View Shopify Payments

    Shopify Payments disputes

  • View Online Store

    Online Store pages

  • Edit other data

    Inventory transfers, locales, locations, Shopify Markets settings, Online Store navigation, publications of products on sales channels

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