Tacey ‑ Order Agent & Toolkit

Pricing: From $39/month. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: ONDUTYOPS LLC

AI order validation agent with 40+ apps! Catch, fix, and resolve every order problem automatically.

Tacey sits between payment and fulfillment on every order. The AI agent validates addresses, reads fraud signals, detects duplicates, and makes a decision instantly: pass, auto-resolve, or flag. Problem orders are held and customers are guided to fix them automatically. The Operations Toolkit runs alongside: fulfillment management, discount intelligence, customer analytics, catalog health + 40 more mini apps to enhance operations. One install covers the full post-checkout operations layer.

Your AI agent reviews every order and acts instantly: pass, fixes it, or flag it
Catches bad addresses, fraud signals, and duplicate orders automatically
Holds problem orders; contacts and guides customers to fix them before they ship
40+ Ops Toolkit apps: fulfillment, discounts, customer intel, and analytics
Full decision log with AI reasoning on every order, no black boxes

Languages

English, French, German, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Dutch, Polish, Czech, Swedish, Danish, Finnish, Norwegian, Japanese, Korean, Turkish, Indonesian, Vietnamese, and Thai

Works with

Shopify Flow
Customer Accounts
Flows
Slack
Telnyx

Pricing

Scout

$39 / month

Features

Up to 500 orders per calendar month
Validate every order automatically
Auto-hold and address correction
Automatic bad-address email to customer
Address validation in 195 countries
Pre-shipment reminders to customer
Duplicate order detection & flagging
10+ Operations Toolkit apps included

7-day free trial

Agent

$59 / month

Features

Everything in scout
Up to 1,500 orders per calendar month
Fix emails from your own store domain
Pre-ship reminders via email and SMS
Balanced and Aggressive detection modes
Balanced and Aggressive sensitivity mode
20+ Operations Toolkit apps included
Your own custom Email sending domain

7-day free trial

Commander

$99 / month

Features

Everything in Agent + Scout
Unlimited orders per calendar month
Address Correction Via Voice, SMS, Email
Pro custom plain-language rules engine
Pre-fulfillment reminders to customers
Advanced analytics and address trends
Full Toolkit plus customer intelligence
Custom integration on-demand

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews

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Support

App support provided by ONDUTYOPS LLC.

Resources

FAQ

Developer

ONDUTYOPS LLC

Website

16192 Coastal Highway, Lewes, DE, 19958, US

Launched

May 1, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address, phone number, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

Store owner

Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders

Edit customers

Customer data
View products

Inventory, collections
Edit orders

Order fulfillments, merchant managed fulfillment, all order history for the last 60 days, shipping information