Tacey: Order Editing & Merge
- Pricing
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From $29/month. Free trial available.
- Rating
- 5.0 (1)
- Developer
- ONDUTYOPS LLC
Featured images gallery
Let customers edit addresses, swap items or cancel after checkout. Merge orders into one shipment.
Tacey is a self-serve order editing app. Your customers can edit an address, swap, add or change order items or cancel on the thank you and order status pages until your edit window closes, and see any refund first. Every order's address is checked and a wrong one is flagged. Merge orders into one shipment easily! Offer Free gift and recommended product cards upsell on the same page. AI MCP: Ask Claude, ChatGPT or Sidekick about your order editing. Every edit and refund is recorded.
- Order editing on the thank you page: fix an address, swap items, add a product
- Cancel orders with the refund shown first, and a record of every edit
- Check every order's address and flag a wrong one before it ships
- Upsell on the thank you page with free gift and recommended product cards
- Merge two paid orders into one shipment, with no extra charge
Languages
English, French, German, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Dutch, Polish, Czech, Swedish, Danish, Finnish, Norwegian, Japanese, Korean, Turkish, Indonesian, Vietnamese, Thai, Chinese (Simplified), and Chinese (Traditional)
Works with
- Customer accounts
- Checkout
- Claude
- Klaviyo
- Preorder Apps
- Shipping & Fulfillment Apps
- Subscription Apps
Categories
Order updates
Order management
Pricing
Choose the plan that best fits your business.
0 - 750 Orders
$29 / month
or $290/year and save 17%
Features
- Self-serve edits: swaps, changes, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Order Merge and upsells on every plan
- Direct Founder Access + AI MCP & APIs
14-day free trial
751 - 1500 Orders
$49 / month
or $490/year and save 17%
Features
- Self-serve edits: swaps, changes, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Order Merge and upsells on every plan
- Direct Founder Access + AI MCP & APIs
14-day free trial
1501 - 2500 Orders
$79 / month
or $790/year and save 17%
Features
- Self-serve edits: swaps, changes, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Order Merge and upsells on every plan
- Direct Founder Access + AI MCP & APIs
14-day free trial
2501 - 5000 Orders
$129 / month
or $1,290/year and save 17%
Features
- Self-serve edits: swaps, changes, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Order Merge and upsells on every plan
- Direct Founder Access + AI MCP & APIs
14-day free trial
5001 - 10K Orders
$229 / month
or $2,290/year and save 17%
Features
- Self-serve edits: swaps, changes, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Order Merge and upsells on every plan
- Direct Founder Access + AI MCP & APIs
14-day free trial
10k - 20k Orders
$399 / month
or $3,990/year and save 17%
Features
- Self-serve edits: swaps, changes, cancel
- Fix wrong addresses before you ship
- Merge two orders into one shipment
- Auto-hold and remind until edits close
- Post-purchase upsells on the same order
- Proof of every edit and every refund
- Order Merge and upsells on every plan
- Direct Founder Access + AI MCP & APIs
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
We’ve been using Tacey for our Shopify store and it has significantly reduced the time spent manually reviewing orders. The address validation and order verification features help catch potential issues before fulfillment, which has improved our shipping accuracy and customer experience. The app is easy to set up, works reliably in the background, and provides peace of mind when processing orders. Overall, Tacey has become an important part of our workflow, and the support team has been responsive and helpful whenever we’ve needed assistance.
Thank you for your feedback! We appreciate it
Support
App support provided by ONDUTYOPS LLC.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, store analytics, companies, Shopify Payments, Online Store, custom data, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Inventory, products, product listings, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history for the last 60 days, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions, store credit accounts
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View store analytics
Reports
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View companies
Companies
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View Shopify Payments
Shopify Payments disputes
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View Online Store
Online Store pages
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Edit custom data
Metaobject definitions, metaobjects
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Edit Shopify admin
Files
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View other data
Checkout and accounts configurations, locales, locations, Shopify Markets settings, Online Store navigation, publications of products on sales channels
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