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This is the worst shopify app that I have ever seen. Pure customer service for paid subscription they are responding 48 hours minimum
Tailwind is expensive and poorly executed. Their customer support is appalling too. I cancelled my subscription but they continued to bill me. When I asked for a refund they first of all agreed to it, confirming they had received my request. They then changed their minds, claiming their policy 'is a firm no refunds' - their exact wording.
So my advice to you, don't bother unless you're willing to waste time and lose money, and potentially continue getting charged for several years after you believed you had cancelled your subscription.
We sincerely apologize for the negative experience you had with Tailwind. Regarding the billing issue you encountered, we regret any inconvenience caused. We aim to ensure that our cancellation and refund policies are clearly communicated publicly to all users and consistently applied. We appreciate your feedback as it helps us to improve our services for all our customers.