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One inbox for chat, email and WhatsApp, with order details next to every conversation.
Talkward brings chat, email, WhatsApp and social messages into one shared inbox. Connect your store and turn on the chat widget from the theme editor, no code needed. Your team sees orders, payment and shipments next to every conversation and can cancel an order, create a discount code or hold fulfillment without leaving the inbox. An AI agent answers order questions on its own. Data is hosted in the EU.
- Live chat in your store, turned on from the theme editor without code
- One shared inbox for chat, email, WhatsApp, Instagram and Facebook
- Orders, payment and tracking shown next to every conversation
- Cancel, refund, discount code or hold fulfillment from the inbox
- AI agent that answers order questions in the customer's language
Languages
English and German
Works with
- Calendly
- DeepL
- JTL-Wawi
- n8n
- Salesforce
- Sendcloud
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Connect your store in one click
- Chat widget in your storefront
- Shared inbox for web chat and email
- 1 seat, up to 50 active contacts
Basic
$79 / month
Usage above the plan allowance (SMS, parcels), capped by your spending limit
Features
- Everything in Free, 5 seats
- Unlimited contacts
- WhatsApp, Instagram, Facebook and eBay
- Saved replies, follow-ups, team chat
- Chat widget without Talkward branding
- Live visitor list
30-day free trial
Professional
$129 / month
Usage above the plan allowance (AI credits, SMS, parcels), capped by your spending limit
Features
- Everything in Basic, 10 seats
- Orders and customer file in the inbox
- Order actions by your team or the AI
- AI agent, 10,000 AI credits per month
- Automations with Shopify triggers
- Departments, API and webhooks
30-day free trial
Advanced
$279 / month
Usage above the plan allowance (AI credits, SMS, parcels), capped by your spending limit
Features
- Everything in Professional, 25 seats
- 3 brands and 3 AI agents
- 30,000 AI credits per month
- Statistics and reports
- Parcel tracking, 1,000 parcels a month
- Priority support
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Pangolin.
Resources
Launched
November 9, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Shopify Payments, Online Store, Shopify admin
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Edit customers
Customer data, customer data erasure
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View products
Products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns, draft orders, merchant managed fulfillment
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Edit discounts
Discount codes and promotions
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View Shopify Payments
Shopify Payments disputes
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
