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Contract terminated after repeated failures
After 20+ days of chasing a simple issue, we got no resolution, only delays and silence. When we visited the office, we were kept at reception and told visitors aren’t allowed. A staff member even raised their voice and said, “This is not my father’s company.” That told us everything. We have terminated our contract. We cannot trust a provider with our money if they won’t even meet customers. Not recommended.

Wow, seems like we are not the only ones facing this issue with Checkout from Bahrain. I had a chat on their support page the first time and they wanted a screenshot of the issue which I could not provide as a screenshot does not show the issue. Instead I took a video of the issue. Since the chat will not accept video uploads I emailed them on the 11th of January. DIDN'T hear anything till yesterday and I reached out again in their chat. They claim that they have not received any email from us, even though I have clear proof of the sent email to them. I messaged thru their whatsapp channel and tried to share the video of the issue and was told that they cannot see it. I have no option but to reach out to the bahrain team and kuwait team and they close my chat because they notice that i have two conversations going.
Same person on their end and I have to explain the issue all from the beginning.
They do not have a customer oriented support and they only want you to contact them thru their chat or whatsapp only, NO CALLS.