Reviews (353)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced product personalization capabilities, suitable for both large and small businesses. It offers real-time product previews, seamless integration with Print-On-Demand services, and features like Photoshop PSD uploads and a mockup generator. The app is regularly updated based on merchant feedback, and the support team is praised for their quick and effective assistance.

June 12, 2022

This app is amazing, like nothing I have ever seen before in Shopify. ONE thing tho. Please allow the customer to change colors of text. Apparently there is no option for this. I had to submit each font in each color I wanted in order to have a color selection. Just please update and add the option to change colors.

Buddies Mat
Mexico
4 months using the app
Teeinblue replied June 12, 2022

Hi there,
Thank you so much for your genuine review! Actually, the feature to change text color is under development. We'll release it soon.
Stay tuned for our next update.

Thank you so much.

Edited February 17, 2023

Quick support. Response soon after contact thru chat in app.
Web Speed is good in comparison with other personalized app.
The admin work in dashboard is nice and save time.
Fulfillment is nice and export csv easily.
Price is reasonable and easy for beginner to approach

KenziCustom
Vietnam
2 days using the app
Teeinblue replied February 17, 2023

We are over the moon to receive your thoughtful and detailed review. Anytime you need help, you already know where to find us <3

May 1, 2022

I liked how powerful the app is when it comes to personalization, however the BIGGEST problem it came bundled with was SPEED. My store's speed drastically decreased the moment I added this app which was definitely a no-go, no exceptions. Hence the 1 star. I do not expect a response on my review because I had deleted the app only after trying quite a few ways to get the speed issue resolved without compromising the app itself but the scripts they use are the real culprits. The support was swift, but my last email about what files/code to remove in the product template was never responded.

Madsbay
Estonia
14 days using the app
Teeinblue replied May 2, 2022

Hi Divyanshu,
Sorry for any bad experience. Your last message was sent on Sun so we couldn't reply immediately, could you check your inbox for our latest response please?
In case you still want to use our app, please reply our email and we'll check the app speed issue on your site asap.
Look forward to your reply.

February 12, 2024

worst app i've encountered, so difficult to use, logic doesnt make sense

Line & Stitch
United States
13 days using the app
Teeinblue replied February 18, 2024

Hi,

We are sorry to hear about your unwanted experience and we take your feedback seriously.

We're constantly working on improvements, and we would like to gather more information about the difficulties you faced. Having said that, it seems to be unfair for us to not have a chance to understand your goal and show you how our App can help.

Our team has reached out to you, we're committed to resolving any concerns and ensuring a more positive experience for you.

Looking forward to hearing from you soon.
Thanks,

February 6, 2024

Worst customer support that you can ever imagine.

They only work on hong kong singapore hours so if you're in the US, Europe than this app is not going to work for you.

They will only give you a reply on hong kong singapore hours so you have to wait 1 whole day in order to fix something as little as changing the colors

Vonto.ae
United Arab Emirates
5 days using the app
Teeinblue replied February 8, 2024

Hi,

On behalf of our team, we are sorry for your disappointment feeling. We truly regret it.

As we always want to bring the best experience to customers and put customer satisfaction as our 1st priority, we value your feedback and will consider it for improvements. Especially, we will try to scale up the support team to cover different time zones in the upcoming time.

We hope for your understanding of our limits. And we wish for an opportunity to serve you better one day.

January 31, 2024

It really, really sucks. Customer representatives are not helpful at all. They don't answer for hours and at the end of the day they say their shift is over. They don't help even for the smallest problem. They are not worth the money at all and I am sure I will terminate my entire membership. It's not a fair practice, employees don't know what they're doing! I will never install this app again!!!!!! Never!!!!!!!!!!!!11

My Store
Türkiye
4 days using the app
Teeinblue replied February 1, 2024

Hi Ali,

We are sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention.

Upon immediate review, we found that our Tech team promptly resolved the compatibility issue before the end of our support hours, as confirmed by you. We also understand the importance of timely responses, and while we strive to provide ongoing support, the difference in time zones may cause inevitable delays. We sincerely hope for your understanding in this matter.

We’re normally known for caring deeply about our customer's experience and your experience is no exception. Once again, kindly accept our apologies for the negative feeling that may caused.

We hope to have the chance to regain your trust. If there's anything more we can do for you, please don't hesitate to let us know.

November 21, 2024

Szlovak Bogrebarat
Slovakia
3 months using the app
Teeinblue replied December 3, 2024

Thank you so much for the 5-star rating! Your support means the world to us. If you ever have any feedback or need assistance, feel free to reach out!

August 19, 2024

Kleine Lieblingsbilder
Germany
12 months using the app
Teeinblue replied August 21, 2024

We love your 5 star. It definitely a huge motivation for us to keep improving our App

July 23, 2024

Kincsek Kincse
Hungary
8 months using the app
Teeinblue replied July 25, 2024

We love your 5-star. Your satisfaction is our honor!!

July 8, 2024

Meraki Pet
China
6 months using the app
Teeinblue replied July 15, 2024

Thank you for your 5-star review! No words needed when the maximum rating says it all ;)