Reviews (351)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the shopping experience with extensive product customization options, including text, images, and live previews. It integrates well with Print-On-Demand providers, streamlining order processing and production. Features like importing Photoshop PSD files and a mockup generator add to its robustness. Merchants also praise the responsive support team for their detailed assistance and video demos.
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I liked how powerful the app is when it comes to personalization, however the BIGGEST problem it came bundled with was SPEED. My store's speed drastically decreased the moment I added this app which was definitely a no-go, no exceptions. Hence the 1 star. I do not expect a response on my review because I had deleted the app only after trying quite a few ways to get the speed issue resolved without compromising the app itself but the scripts they use are the real culprits. The support was swift, but my last email about what files/code to remove in the product template was never responded.
Hi Divyanshu,
Sorry for any bad experience. Your last message was sent on Sun so we couldn't reply immediately, could you check your inbox for our latest response please?
In case you still want to use our app, please reply our email and we'll check the app speed issue on your site asap.
Look forward to your reply.
worst app i've encountered, so difficult to use, logic doesnt make sense
Hi,
We are sorry to hear about your unwanted experience and we take your feedback seriously.
We're constantly working on improvements, and we would like to gather more information about the difficulties you faced. Having said that, it seems to be unfair for us to not have a chance to understand your goal and show you how our App can help.
Our team has reached out to you, we're committed to resolving any concerns and ensuring a more positive experience for you.
Looking forward to hearing from you soon.
Thanks,
Worst customer support that you can ever imagine.
They only work on hong kong singapore hours so if you're in the US, Europe than this app is not going to work for you.
They will only give you a reply on hong kong singapore hours so you have to wait 1 whole day in order to fix something as little as changing the colors
Hi,
On behalf of our team, we are sorry for your disappointment feeling. We truly regret it.
As we always want to bring the best experience to customers and put customer satisfaction as our 1st priority, we value your feedback and will consider it for improvements. Especially, we will try to scale up the support team to cover different time zones in the upcoming time.
We hope for your understanding of our limits. And we wish for an opportunity to serve you better one day.
It really, really sucks. Customer representatives are not helpful at all. They don't answer for hours and at the end of the day they say their shift is over. They don't help even for the smallest problem. They are not worth the money at all and I am sure I will terminate my entire membership. It's not a fair practice, employees don't know what they're doing! I will never install this app again!!!!!! Never!!!!!!!!!!!!11
Hi Ali,
We are sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Upon immediate review, we found that our Tech team promptly resolved the compatibility issue before the end of our support hours, as confirmed by you. We also understand the importance of timely responses, and while we strive to provide ongoing support, the difference in time zones may cause inevitable delays. We sincerely hope for your understanding in this matter.
We’re normally known for caring deeply about our customer's experience and your experience is no exception. Once again, kindly accept our apologies for the negative feeling that may caused.
We hope to have the chance to regain your trust. If there's anything more we can do for you, please don't hesitate to let us know.
Thank you so much for the 5-star rating! Your support means the world to us. If you ever have any feedback or need assistance, feel free to reach out!
We love your 5 star. It definitely a huge motivation for us to keep improving our App
We love your 5-star. Your satisfaction is our honor!!
Thank you for your 5-star review! No words needed when the maximum rating says it all ;)
Thank you so much for the 5-star rating! Sometimes, no words are needed to express your satisfaction, and we truly appreciate it. If you ever need any assistance, feel free to reach out! 🌟
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.