The Courier Guy
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 2.2 (6)
- Developer
- App Inlet (Pty) Ltd
Featured images gallery
The Courier Guy allows the seller to give live courier quotes and ship your parcels easily.
The Courier Guy bypasses manual shipment detail capturing and allows for waybill printing within the website orders page. It has built a strong reputation through strong customer relations and effective personal service.
- Deliver anywhere in South Africa and get quotes from multiple couriers.
- Generate electronic shipping labels with one click.
- Keep your customers updated with customisable tracking notifications.
Languages
English
Works with
- Shopify Admin
Categories
Labels and packaging
Managing shipments
Rate calculation
Customization
Pricing
Free
Free to install
External shipping fees are calculated and charged based on carrier rates from The Courier Guy.
All charges are billed in USD.
Reviews (6)
We are using the ShipLogic / The Courier Guy Shopify integration.
Issue:
When selecting "Create Shipment" on any Shopify order, the shipment page loads successfully but displays:
"Select a rate below, then click Continue. If no rates show, please check your order shipping address and your settings."
No rates are returned.
Troubleshooting already performed:
* Regenerated API key and reconnected
* Verified collection address configuration
* Verified customer shipping address
* Verified product weight and dimensions
* Manual shipment creation in ShipLogic portal works successfully
* Shopify app loads correctly and authenticates
Could you please check whether quote/rate requests for my are failing on the PayInlet side and whether there are any account mapping or authentication issues between the Shopify store and ShipLogic account?
Thank you.
Hi Cape Bag Group!
We've sent a collab request to assist with this support issue.
Apologies for any inconvenience caused.
I wish i could give you lot less than 1 star, you guys simply update or discontinue your old app with out informing us, your support is HORRIBLE and incompetant i am stuck here with a slew of order i cant book from my shopify admin because you just randomly change EVERYTHING with your updates, If it were possible to leave negative stars, The Courier Guy’s Shopify app would genuinely deserve them. The sheer negligence they have shown toward their merchants is staggering.
Out of nowhere, they decided to completely overhaul-or perhaps entirely discontinue-their old app without a single shred of communication. No emails, no warnings, no transition period. Who rolls out a massive, system-breaking update that changes everything without giving their users a heads-up?
Because of this reckless rollout, my Shopify integration is completely paralyzed. I am currently stranded with a massive backlog of unfulfilled orders that I cannot book from my admin dashboard. To make a catastrophic situation even worse, their customer support is utterly abysmal. When you reach out for help in the middle of the crisis they created, you are met with breathtaking incompetence. They are completely unequipped to fix their own broken system.
If you run a business that actually relies on functional software and reliable shipping, do yourself a favor and look elsewhere. An absolutely horrible, business-breaking experience. Avoid at all costs.horrible!
Hello Modern Auto Parts,
Thank you for your feedback, and please accept our sincere apologies for the severe disruption and stress this has caused to your business and order fulfilment.
After investigating the timeline you reported, it appears there may be a mix-up regarding which app is currently active on your store. Based on the errors described, we suspect you are utilising The Courier Guy Locker app (our Pudo integration) rather than the standard Courier Guy app.
During the exact period you experienced these issues, there was an unexpected downtime on the shp.pudo.co.za domain. Please note that the infrastructure, hosting, and management of this specific domain are handled externally and fall completely outside of our control, which unfortunately limited our ability to prevent or immediately resolve the interruption. This temporary server outage severed the connection between Shopify and the locker booking system, making it appear as though the app itself had been broken or modified without warning.
We can confirm that this network issue has now been fully resolved and all systems are back online. To ensure your store is properly synced, please verify your installation using the correct app link here: https://apps.shopify.com/the-courier-guy-locker
If your admin dashboard is still failing to book your backlog of orders, please contact us directly at it@thecourierguy.co.za with the subject line "Locker App Review Escalation".
Thank you for your patience as we work to get this fully sorted out for you.
I need support regarding this please. I can see how it will be useful to many orders I have. But it gives me errors.
Hello Mswenko Africa,
Thank you so much for reaching out, and we are thrilled to hear that you see the value our app can bring to managing your orders! We want to make sure it works perfectly for your business, and we are sorry to hear you are encountering errors during setup.
We would love to get this sorted out for you as quickly as possible. Please reach out directly to the support team at it@thecourierguy.co.za with a few details so we can investigate immediately:
Your store name or account ID.
A quick screenshot or description of the specific error message you are seeing.
The exact step where the error occurs (e.g., during installation, at checkout, or when booking a shipment).
Once we have those details, our technical team will dive right in to fix the connection so you can start fulfilling your orders smoothly. We look forward to hearing from you and getting this resolved!
Support
App support provided by App Inlet (Pty) Ltd.
Resources
Developer
Launched
July 22, 2022
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