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We are using the ShipLogic / The Courier Guy Shopify integration.
Issue:
When selecting "Create Shipment" on any Shopify order, the shipment page loads successfully but displays:
"Select a rate below, then click Continue. If no rates show, please check your order shipping address and your settings."
No rates are returned.
Troubleshooting already performed:
* Regenerated API key and reconnected
* Verified collection address configuration
* Verified customer shipping address
* Verified product weight and dimensions
* Manual shipment creation in ShipLogic portal works successfully
* Shopify app loads correctly and authenticates
Could you please check whether quote/rate requests for my are failing on the PayInlet side and whether there are any account mapping or authentication issues between the Shopify store and ShipLogic account?
Thank you.
Hi Cape Bag Group!
We've sent a collab request to assist with this support issue.
Apologies for any inconvenience caused.
EDIT:
Issue resolved, there were missing product dimensions and weights for some products. Bulk changing these dimensions resolved the issue.
I wish i could give you lot less than 1 star, you guys simply update or discontinue your old app with out informing us, your support is HORRIBLE and incompetant i am stuck here with a slew of order i cant book from my shopify admin because you just randomly change EVERYTHING with your updates, If it were possible to leave negative stars, The Courier Guy’s Shopify app would genuinely deserve them. The sheer negligence they have shown toward their merchants is staggering.
Out of nowhere, they decided to completely overhaul-or perhaps entirely discontinue-their old app without a single shred of communication. No emails, no warnings, no transition period. Who rolls out a massive, system-breaking update that changes everything without giving their users a heads-up?
Because of this reckless rollout, my Shopify integration is completely paralyzed. I am currently stranded with a massive backlog of unfulfilled orders that I cannot book from my admin dashboard. To make a catastrophic situation even worse, their customer support is utterly abysmal. When you reach out for help in the middle of the crisis they created, you are met with breathtaking incompetence. They are completely unequipped to fix their own broken system.
If you run a business that actually relies on functional software and reliable shipping, do yourself a favor and look elsewhere. An absolutely horrible, business-breaking experience. Avoid at all costs.horrible!
Hello Modern Auto Parts,
Thank you for your feedback, and please accept our sincere apologies for the severe disruption and stress this has caused to your business and order fulfilment.
After investigating the timeline you reported, it appears there may be a mix-up regarding which app is currently active on your store. Based on the errors described, we suspect you are utilising The Courier Guy Locker app (our Pudo integration) rather than the standard Courier Guy app.
During the exact period you experienced these issues, there was an unexpected downtime on the shp.pudo.co.za domain. Please note that the infrastructure, hosting, and management of this specific domain are handled externally and fall completely outside of our control, which unfortunately limited our ability to prevent or immediately resolve the interruption. This temporary server outage severed the connection between Shopify and the locker booking system, making it appear as though the app itself had been broken or modified without warning.
We can confirm that this network issue has now been fully resolved and all systems are back online. To ensure your store is properly synced, please verify your installation using the correct app link here: https://apps.shopify.com/the-courier-guy-locker
If your admin dashboard is still failing to book your backlog of orders, please contact us directly at it@thecourierguy.co.za with the subject line "Locker App Review Escalation".
Thank you for your patience as we work to get this fully sorted out for you.
I need support regarding this please. I can see how it will be useful to many orders I have. But it gives me errors.
Hello Mswenko Africa,
Thank you so much for reaching out, and we are thrilled to hear that you see the value our app can bring to managing your orders! We want to make sure it works perfectly for your business, and we are sorry to hear you are encountering errors during setup.
We would love to get this sorted out for you as quickly as possible. Please reach out directly to the support team at it@thecourierguy.co.za with a few details so we can investigate immediately:
Your store name or account ID.
A quick screenshot or description of the specific error message you are seeing.
The exact step where the error occurs (e.g., during installation, at checkout, or when booking a shipment).
Once we have those details, our technical team will dive right in to fix the connection so you can start fulfilling your orders smoothly. We look forward to hearing from you and getting this resolved!
EDIT: The app developers have been actively working with us to resolve the app errors. Finally we are making some good progress and the app is actively becoming better week by week. Thanks to Bruce, Chris and the team at AppInlet
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This app experience has been so so.
On the one hand it gets the job done. On the other, upon making a new booking, it lacks the basic ability to automatically mark orders as fulfilled and sending the client their tracking number. So this all needs to be done manually, which each and every order.
TCG keep referring me to the app developer (App-Inlet), so does Shopify, and AppInlet Support themselves, although kind and courteous, have not actually been helpful on this impairment. I’ve been hounding them for months on wether the app can perform this basic function (i.e. by activating carrier calculated shipping, a basic add-on for any Shopify plan). Or what exactly about a higher-tier plan, if even necessary, would make this function work.
Without seeming to know themselves, and evidently not interested enough in figuring it out, their latest pitiful message has been one of "it's not our job to figure it out".
We will likely change courier providers soon, with a more solid app, as we spend hours adding tracking details manually, and who has time for that..
It's been a pleasure collaborating with you, Pawsome Prints!
Worked perfectly!
I was able to install, configure and deploy this well crafted app within 15 minutes, incl. creating my first shipment, directly from Shopify on the Order details page, printing the Waybill that was created, and I received the shipment info. via email, all of which was created automatically in the background.
No more copy/paste, no more adding weights, dimensions, etc. manually.
Well played App Inlet *****
It's an absolute pleasure, Chromebooks for Africa!
Cant install the app, server error 500. Tried clearing cash, cookies and and all that jazz. Switching back to bobgo. Horrible App.
Hello Flock Fashion & Accessories,
We are incredibly sorry for this frustrating experience, and we completely understand your anger. A 500 error is an internal server-side error on our end, meaning you are entirely right, clearing your cache and cookies wouldn’t have fixed it, and we deeply apologise for the time you wasted trying to troubleshoot a glitch in our system.
We completely understand why you would switch over to Bob Go to keep your business moving, as reliable fulfilment is everything. However, we would love the opportunity to fix this installation glitch and earn your partnership.
Because a 500 error requires us to inspect our backend server logs for your specific store connection, we need our engineering team to manually intervene. If you are willing to give us one more chance to get this right, please email us directly at it@thecourierguy.co.za with the subject line "Installation 500 Error - Urgent" and include your Shopify store URL.
We will prioritise your store immediately, bypass the standard queue, and have a senior technician investigate exactly why the server rejected the installation.
Thank you for holding us accountable, and we hope to have the chance to turn this around for you.
Um... Wow! That is all I have to say.
That just made booking a shipment incredibly easy!
Well Done TCG! I so appreciate how you are pushing the industry forward, making it so much easier for South African Companies to deliver exceptional service.
It's an absolute pleasure, LympheDames!
Great app, makes life 100x easier when creating bulk orders. No more copy/pasta. Plus its FREE!!
It's an absolute pleasure, Lashnetix!
