Detective FAQ Chat & Helpdesk

Detective FAQ Chat & Helpdesk

Free plan available. 5-day free trial.
Rating (4.6)
Reviews

Highlights

Speed tested
  • No impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 14, 2020

Languages

English

The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Static FAQ page, product and collection FAQ’s plus a help desk widget. Answers to your customers questions where they can easily find them.

Static FAQ page, product and collection FAQ’s plus a help desk widget. Answers to your customers questions where they can easily find them. more
  • FAQ, Chat, Email, and Order Tracking all in an easy to use widget.
  • An FAQ answers any questions shoppers may have quickly and efficiently.
  • Add an FAQ to any product or collection to enhance your customers confidence.

Pricing

5-day free trial

Free Plan

Free

  • Static FAQ Page
  • 3 Responsive Templates
  • 10 FAQ’s
  • 3 Categories
  • Basic Editor
  • Style Customization

Basic Plan

$4.99/month

or $49.99/year and save 17%

  • FREE +
  • Product FAQs
  • Collection FAQs
  • 5 Responsive Templates
  • Unlimited Questions
  • 5 Categories
  • SEO Boost
  • Search Bar
  • Advanced Editor

Pro Plan

$9.99/month

or $99.99/year and save 17%

  • BASIC +
  • Customer Support Widget
  • 8 Responsive Templates
  • Unlimited Questions
  • Unlimited Categories
  • Order Tracking

Free Plan

Free

  • Static FAQ Page
  • 3 Responsive Templates
  • 10 FAQ’s
  • 3 Categories
  • Basic Editor
  • Style Customization

Basic Plan

$4.99/month

or $49.99/year and save 17%

  • FREE +
  • Product FAQs
  • Collection FAQs
  • 5 Responsive Templates
  • Unlimited Questions
  • 5 Categories
  • SEO Boost
  • Search Bar
  • Advanced Editor

Pro Plan

$9.99/month

or $99.99/year and save 17%

  • BASIC +
  • Customer Support Widget
  • 8 Responsive Templates
  • Unlimited Questions
  • Unlimited Categories
  • Order Tracking

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

37 reviews

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited October 7, 2021

I use this app and I like it but it is not usable from Android mobile users.
Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...

Cersal
Italy
Time spent using app: 4 months
Edited June 21, 2021

wasnt too difficult to set up. it deleted all my questions and reset it to defaults after it didnt work randomly on the website for about 6 hours

SHOE DELI
United Kingdom
Time spent using app: 1 day
June 20, 2021

Really great app, very simple to use and excellent customer support even for the free package! Would recommend

QUICKQUESTING.COM
United Kingdom
Time spent using app: 5 months

About this app

Launched

May 14, 2020

Languages

English

Built by Trinity River Software

About Trinity River Software

4.6 average rating

2 years building apps for the Shopify App Store

Support

Send a message

support@trinityriversoftware.com

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