Hi Valkyries, thank you for your review! We're sorry to hear your experience with ThisNew has not been the most positive, but we hope we can improve it moving forward!
ThisNew factories are currently located both in North America and Asia and we also set up warehouse in USA that is why many of our goods deliver from the USA. We temporarily do not support the Paypal payment is just because of the Paypal platform policy will effect the progress when customers place their orders. we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website.
Our response times are also slightly slower because of an increase in customer inquiries, but we would get back to you as soon as possible. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, we're happy to assist!

Hi，thanks for your review！
We are terribly sorry to hear that you haven’t had a satisfactory experience with us. Your feedback has caught our high attention. We have investigated what happens to you on the wired transfer. The date that you wired the money is Friday, followed by the weekend that the staff is on vacation. So the status of wire transfer normally dealt on the Monday of next week. This is the reason why the wire transfer information delayed. In response to this issue, we update our payment channel which makes the process much faster. Now the credit card payment launched, and the situation that happens to you will never happen again. we are sorry for the inconvenience caused, we accept your comments and we attach great importance to it.

For better understand the needs and feeling of the customer, we always cherish the customers feedback no matter the comment benefits us or not.we keep updating our service and enriching our commodity and we believe that our endeavor has been and will be witnessed by more and more customer who kindly support us and encourage our progress. After all, we do recognize the importance of WIN-WIN.

Sorry again for the inconvenience and thank you for giving us the opportunity to rectify the matter. If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, or online CS, we're happy to assist!

Hi there，
Thank you for your purchase and taking the time to write this review. we are terribly sorry to hear that you haven’t had a satisfactory experience with us, but we really appreciate your valuable response which will be used to further improve the quality of our service and products.
Regarding payment methods, we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website. We keep updating our service to optimize the customer experience.
Due to limited transportation availability as a result of global COVID-19 impacts, many order delivery times may be massively extended. We understand that these delays are not pleasant and we are doing our best to fulfill all orders as quickly as possible. We have tried our best to push the progress more quickly. No one else than we are that wish the package arrived safe and sound with earlier.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter. The road we are heading for will be more solid with all your advice and support.
If there's anything we can help with, be sure to let us know anytime at service@thisnew.com, we're happy to assist!