ThisNew Product Personalizer

after reading a lot of negative reviews decided still to try them, made some sample order hope it will arrive as described, reached customer support for some questions and concerns that i have, 2-3 day ago from writing this review its seem like nobody there, writhed in site chat and email.

just keep in mind when you making and order inside there platform its like your gambling, such a shame they really got some good products and imagination service.
will update this review in case something will changes/

Honestly, this is the worst print on demand company we've worked with in our 4 year career in the Print On Demand industry.

We've fulfilled over 17.000 orders with multiple factories ranging from Printify to ThisNew.

Each factory has their flaws but ThisNew tops them all. Let me summarise:
1. The highest % of late shipments
2. The highest % of misprints, damaged products and shipping the wrong products
3. They DO NOT own up to their mistakes and always make excuses that "it's normal" and offer a $1 coupon for a $40 product that arrived damaged or with a misprint
4. This last one I've led slide for a while but I am 99% convinced that there's a leak in a their system or employees are stealing designs and selling them on AliExpress, I wouldn't trust them with my bestselling designs...

Mistakes and Errors can happen, I'm normally an understanding person but when 1 in 10 products arrive with problems and the company never offers a resolution, that's just plain BAD BUSINESS.

A Disappointing Experience with THISNEW's Print on Demand Services.
I have been a customer of THISNEW for over two years and have, until recently, been quite satisfied with their product selection and Print on Demand (POD) services. However, a recent incident involving a delay in order fulfillment has not only caused significant disruption to my business, but has also revealed an unsettling lack of customer service, accountability, and efficiency within THISNEW.
Earlier this year, I designated THISNEW as my main supplier for POD items, mainly due to their extensive product range which simplified the sourcing and design process for my apparel line. Unfortunately, financial constraints made it difficult for me to order samples of my new designs. However, I managed to place a sample order in May 2023, with high hopes of showcasing my new line to potential customers and retailers.
Fast forward to August 2023, three months later, and I'm still awaiting my order. This delay has been incredibly frustrating and has caused a detrimental loss of momentum for my business. The root cause appears to be a payment issue. I made my payment through PayPal, and although it was confirmed that THISNEW received the payment in their bank account by June, my order continued to show up as unpaid on their end.
Over the course of several weeks, I attempted to resolve this issue, contacting THISNEW multiple times through their chat window, only to be met with silence. Finally, in mid-July, I received confirmation from a chat representative named "Cassie" that they had, indeed, received my payment. Instead of an apology or any form of compensation for the delay and confusion, I received a casual message stating they would now be processing my order.
The lack of accountability, dismissive attitude, and nonchalant handling of this situation left me feeling both infuriated and powerless. When I communicated to them how their negligence had cost me potential sales and business growth, they failed to acknowledge the impact of their actions.
Today, I find myself in a disappointing position, having to start from scratch, seeking a new supplier who can offer a similar selection. Running an eCommerce business is challenging enough without having to deal with such setbacks.
To anyone considering using THISNEW's POD services, please be aware of my experience. I believed I was partnering with a reliable and efficient company, but their recent actions, or lack thereof, have shown a clear lack of respect for their customers and their businesses. Ultimately, THISNEW's unapologetic handling of my situation resulted in a damaging setback for my business and an absolute waste of my time and resources.

I recently received a custom-printed blanket from this supplier, and it's become my new favorite possession! The print quality is exceptional, capturing every detail of the design with utmost clarity. The colors are vibrant and long-lasting, even after multiple washes. It's not just a blanket; it's a work of art that adds a personal touch to my living space.

The new jogging pants from Thisnew are truly impressive! Their breathability and comfort are unmatched. Whether it's a long run or intense exercise, I can feel the airflow between the pants and my skin, keeping me cool and comfortable throughout. Additionally, the fabric is incredibly soft, providing a pleasant touch. The design I created is vividly visible, whether it's geometric patterns or vibrant colors, they are clearly showcased on the pants, which is truly remarkable.

I am satisfied with the personalization of this customized mug. I can choose the design, font, and color on the mug according to my preferences, making it truly match my personal style. Every time I look at the mug with my name or a unique pattern engraved on it, I feel a sense of pride and belonging that is exclusively mine.

I just want to say since writing this original message, customer service has improved drastically as have shipping times. I solved the problem with not being able to upload my design images by either clearing my cache or trying a different browser. I was using Brave browser and have since switched back to Firefox and have had no problems. I have always been extremely pleased with the quality of the items I'm getting from them and I would recommend giving them a try. They have some unique items that sell well that I can't find on any other site.

Original ---- Customer service takes forever and most of the items I've worked with before, won't let me save my designs now. Not a word from customer service and it's been over a week. It was working fine until about a week ago, not sure what's going on.

Newbie in print on demand, but they have Excellent Customer Service and Good quality. Thank you, Sissie!

We tried the app a while back and found it was very unintuitive for our needs (we do personalization). Now we keep getting spam emails from them - we've asked on multiple occasions to please stop emailing us. Every email comes from a different address, so we are unable to block them. If you don't like typical Chinese spam emails, stay away from this app!

Llevo poco con la aplicación pero ya hice un pedido y todo correcto y de calidad buena (podría ser mejor pero los precios están bien). Ya la he probado y la comunicación es buena. La recomiendo mucho. Cada vez incluyen más productos y hacen descuentos por pedido.

Excellent customer service. Good price and have lots of product options. Apps also quite easy to use!

Excellent quality masks. They take a little longer to arrive but are worth the wait. I have ordered nearly 800 masks from ThisNew and have never had a printing error! They have excellent customer support and my account representative, Lois, is always very helpful!

UPDATE OCT 2020:
After being contacted by a new account manager I made a few test orders and have been very impressed. Not only have they been answering any and all questions and concerns I have had, they got everything to me in a reasonable amount of time. The quality of the items has impressed me as well, no weird smell with shirts, print quality is very good. And they are now alerting me when things are being discontinued and the items they are being replaced with. I am still nervous with all the issues I had in the past and have one more test order on the way. Very happy they are listening to their customers and are making changes. ORIGINAL:
Worst customer service, everything is almost an entire month over due, they use fake shipping numbers to avoid refunds through paypal, they refuse to respond to emails or messages, they are not an American Company, and I doubt they have any American's working for them like their site suggests they do. DO NOT USE THIS APP, DO NOT USE THIS COMPANY!

Cheaper items to sell in most categories, seamless integration and helpful patient support staff. Has worked well for me so far.

I can't fault ThisNew, their prices are good, their customer service is quick and responsive (especially via WhatsApp) and they offer good quality, their hooded blankets and canvas are great. Also their Etsy integration is very helpful for me

If there is a negative star I will give negative star. The items coming not as described. It is dishonest thing. And very hard to get return or refund. I will contact my credit card company.

They are slow don't respond to request and have orders sitting form Feb on our store I only gave a 1 star because it's required they need no stars

Great company and great prices and variety of product offerings, thanks to Lois, my account manager whos very helpful. I plan to use ThisNew alot in the future

I've been using this app for about a year now and I must say it's a awesome app! They've definitely help my business grow! If you're looking for a app to help take your business to the next level thisnew is the way to go! Thank you thisnew!

This app is very helpful. If you want to start your own P.O.D. business, this platform is highly recommended. I will use this app again for my new store.

Great support!! I really like working with them! You can communicate with them through whatsapp if you have any problems. They are always making improvements. You can customize anything you can imagine to shoes to face masks.

ThisNew provides a very good platform for sellers. They have a web design app that is directly web-based and can be imported into the store immediately, which is great. Moreover, the support staff here work very professionally and quickly.

Amazing provider! I started to work with them a few months back. They are a pleasure to work with. The shipping problems at the beginning of the pandemic are mostly solved now. Their support is top notch - especially via Skype. They have a great facebook community and listen to requests. Always implementing and improving new products and features.
Definitely recommend them!

I use this to make Leggings x the design tool is great, I wish everyone else had the same. I have purchased samples and the quality and printing is amazing. I recommend thisnew for your products. Plus they are always adding new stock. Bonus

I've been running a couple of Print-on-Demand stores for over a year now. I've tested about a dozen POD companies, and by far, ThisNew is the best out there. They have the largest selection at the best prices I could find, and their customer service is friendly and amazing. They also have a super helpful Facebook community full of active users. This means that no matter your experience with POD, ThisNew can help support your business with products, and their Facebook group can help you learn and grow.

Ive used this app for about 5 months and at first they were extremely slow with shipping and customer service. However since i first started they have GREATLY improved their service and im beyond impressed. This is one of the best up and coming print on demand companies in my opinion. Shipping comes from china on most products but the shipping times are not that bad. I love this app and will continue to profit off their amazing margins.

I use This New for my production partner for KN95 masks I custom design for my customers. The Quality is 5* by my customers. My products are in production under 5 business days, and get to my customers under 15 business days. Typically takes about 11 business days for customer to receive after production. Very please with customer service and products.
There were a few hiccups with payment processing at the beginning, I had to take a break from using their services, but now they have everything resolved, so I am quite pleased.
I do recommend them, & will be testing other products to add to my store. My 2 other production partners are 10-15+ business days out before shipping, so my customers are actually getting their orders faster from This New then Canada and USA.

Very good customer support. The fact that they don't take advantage of you on shipping is a big plus. Great items, I highly recommend this!

DO NOT USE THIS APP! I think I just lost my money, sent it by wired transfer, emailed them no answer. Why is Shopify not talking acting with this fake companies. will report this to Shopify again.