Ticket Flow ‑ clients support

Name: Ticket Flow ‑ clients support
Brand: South tech
Rating: 5.0 (2 reviews)

Pricing: Free plan available. Free trial available.
Rating: 5.0 (2)
Developer: South tech

Install

View demo store

TicketFlow: customer support + ticket inbox in Admin.

TicketFlow centralizes support tickets and order context. Manage requests and reply with your team.

TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk. TicketFlow can also create internal-only tickets that are not visible to customers.

Customer support tickets with a shared conversation thread
Customers can open tickets for a specific order and add attachments
Admin ticket creation with customer search and order picker
Ticket status updates and bulk actions (update status, delete)
Internal-only tickets for team workflows

Languages

English and French

Works with

Shopify Admin

Pricing

Choose the plan that best fits your business.

Free plan

Free

Features

Clients and Admin tickets
Easy "One-Click" full instalaltion
Bulk tickets edit

Premium

$9.90 / month

or $99/year and save 17%

Features

Email notifications
Clients and Admin tickets
AI responses generation
Admin only tickets (for intern tickets)
Bulk tickets edit
Easy "One-Click" full instalaltion

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2)

Overall rating

Counts per rating level

100% of ratings are 5 stars
2
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

July 2, 2026

Very useful app for any Shopify store that wants to improve customer support.

Being able to connect each support request directly to an order is a major advantage. We can quickly understand the customer's situation without searching manually through Shopify, emails, or internal messages.

The ticket history is also very clear, especially when several people work on support. Everyone stays aligned, customers receive better answers, and issues are easier to resolve properly.

AEKONIK PH

Philippines

1 day using the app

July 2, 2026

TicketFlow completely changed the way we manage customer support. Before, we were receiving a huge number of emails every day and it was very easy to lose track of conversations, previous replies, and what had already been done.

Now, everything is clear and organized in one place. The whole team can see the ticket history, what a colleague already replied, what actions were taken, and whether the issue has been resolved. It has made our support much more professional and efficient.

LUNA LOLA

Netherlands

8 minutes using the app