Ticket Flow ‑ Better support
- Pricing
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Free plan available. Free trial available.
- Rating
- 5.0 (4)
- Developer
- South tech
Featured images gallery
TicketFlow centralizes support tickets and order context. Manage requests and reply with your team.
TicketFlow provides a simple ticketing system for customer support. Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk. TicketFlow can also create internal-only tickets that are not visible to customers.
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
- Internal-only tickets for team workflows
Languages
English and French
Works with
- Shopify Admin
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Free plan
Free
Premium
$9.90 / month
or $99/year and save 17%
Features
- Email notifications
- Clients and Admin tickets
- AI responses generation
- Admin only tickets (for intern tickets)
- Bulk tickets edit
- Easy "One-Click" full instalaltion
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (4)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app really helped me manage tickets on my store, I recommend it.
We've had a great experience with TicketFlow. It's simple to use, keeps our support tickets well organized, and helps our team respond to customers much faster. Great tool!
Before using it, our inbox was overloaded and it was difficult to know which requests had already been answered, which ones were still pending, or what another team member had already done. Now everything is centralized and structured.
The workflow is simple, the ticket statuses are clear, and all the Ai response feature saves time on repetitive requests. It is a great tool for keeping customer support organized as a business grows.
Support
App support provided by South tech.
Resources
Developer
Launched
May 26, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, custom data, Shopify admin
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View customers
Customer data
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View orders
All order history for the last 60 days
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Edit custom data
Metaobject definitions, metaobjects
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Edit Shopify admin
Files
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Edit other data
Locales, Online Store navigation
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