Ticketify
- Pricing
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From $4.99/month. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- JB Development
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Manage customer support tickets in one place. Keep conversations organized and easy to follow.
Ticketify helps merchants keep customer support organized by bringing support requests into one workspace. Customers can submit questions from the storefront, while staff can follow conversations, keep track of ownership and status, and handle requests more consistently. This reduces scattered communication and makes it easier to manage support.
- Manage customer support tickets and conversations from one workspace
- Organize requests with support areas, tags, priorities, and ticket statuses
- Assign tickets to team members and keep internal notes with each request
- Use saved replies to respond to common customer questions faster
- View relevant customer and order details while handling support requests
Languages
English
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Entry
$4.99 / month
Features
- 25 tickets per month
- 1 support area
- Storefront ticket form
- Customer email notifications
- Basic ticket inbox
- Ticket status management
- Ticketify branding included
7-day free trial
Starter
$9.99 / month
Features
- 250 tickets per month
- 3 support areas
- Staff notification recipients
- Editable customer auto-reply
- Remove Ticketify branding
- Ticket status management
- Storefront ticket form
- Everything in Entry
7-day free trial
Pro
$19.99 / month
Features
- 1,000 tickets per month
- Unlimited support areas
- Internal notes
- Ticket tags
- Advanced ticket filters
- Email templates
- Saved replies
- Everything in Starter
7-day free trial
Business
$39.99 / month
Features
- Unlimited tickets
- Unlimited support areas
- Customer and order lookup
- Reporting and export
- SLA and urgent routing
- Custom branding
- Ticket assignment
- Everything in Pro
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by JB Development.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, Online Store
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View customers
Customer data
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View orders
All order history for the last 60 days
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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