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AI live chat. It answers shoppers and handles orders, refunds, and discounts in chat
TicketON adds an AI live chat widget to your store. The assistant answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team. You manage web, Telegram, and Shopify chats in one inbox, with a knowledge base, saved replies, voice and video calls, business hours, and analytics.
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
- Mobile app: Manage your inbox and take calls from anywhere, anytime
Languages
English, Russian, Ukrainian, Portuguese (Portugal), Spanish, French, and German
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 1 agent seat, 1 store
- 50 AI conversations/month
- Telegram & Shopify channels
- AI knowledge base & draft replies
- Audio/video calls, CSAT & contacts
Launch
$19 / month
or $190/year and save 17%
Features
- 3 seats · 100 AI conversations/month
- Website live-chat widget
- Shopify customer data in the inbox
- AI discount & add-to-cart actions
- Sales & AI analytics, live visitors
14-day free trial
Growth
$39 / month
or $390/year and save 17%
Features
- 10 seats · 3 stores · 200 AI conversatio
- Advanced AI model + custom AI persona
- Full copilot + auto AI actions (refunds,
- All analytics, custom roles, audit log,
- Channel webhooks & screen sharing
Scale
$99 / month
or $990/year and save 17%
Features
- 50 seats · 10 stores · 500 AI conversati
- Max AI model + unlimited triggers
- AI auto-refunds & order fulfillment
- White label branding
- 1-year ticket history
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by TicketON.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Merchant managed fulfillment, all order history for the last 60 days, draft orders
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Edit discounts
Discount codes and promotions
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