TideReply

TideReply

Pricing
$39/month. Free trial available.
Rating
0.0 (0 Reviews)
Developer
Evorbi MB

Featured images gallery

TideReply AI customer support chat widget and merchant inbox
  • TideReply widget answering a return policy question
  • TideReply widget showing verified order status and tracking
  • TideReply inbox with a human agent taking over a chat
  • TideReply AI customer support chat widget and merchant inbox
  • TideReply widget answering a return policy question
  • TideReply widget showing verified order status and tracking
  • TideReply inbox with a human agent taking over a chat
  • TideReply settings inside the Shopify admin
  • Enabling the TideReply app embed in the theme editor

AI support chat trained on your store. It answers questions and order status, with human takeover.

TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included. Setup is one click via a theme app extension, and your catalog stays in sync automatically.

TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included. Setup is one click via a theme app extension, and your catalog stays in sync automatically. more
  • AI chat answers customer questions from your products, pages, and policies
  • Customers can check their order status and tracking inside the chat
  • Take over any conversation live when a customer needs a human
  • Replies in the customer's language automatically
  • Set up in one click from the theme editor, no coding needed

Languages

English

Categories

Real-time messaging

Automated responses

Customization

Channels

Workflow automation

Pricing

Choose the plan that best fits your business.

Starter

$39 / month

Features

  • AI chat trained on your store
  • Order tracking in chat
  • Live human takeover

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

Overall rating
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Support

App support provided by Evorbi MB.

Resources

Developer

Evorbi MB

A. Juozapaviciaus pr. 19A - 50, Kaunas, 45252, LT

Launched

July 16, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Email address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

  • Store owner

    Name, email address, phone number, physical address

  • Blog contributors

    Email address, IP address, browser and operating system

View store data:

Products, orders, Online Store, Shopify admin

  • View products

    Products, collections

  • View orders

    All order history for the last 60 days

  • View Online Store

    Online Store pages, theme

  • View Shopify admin

    Legal policies

  • View other data

    Locales

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