toern ‑ Returns & Exchanges
- Pricing
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From $104/month. Free trial available.
- Rating
- 5.0 (1)
- Developer
- toern GmbH
Featured images gallery
We turn returns into opportunities with seamless, AI-driven automation and customer centricity
toern streamlines returns and exchanges with an intelligent, automated workflow. The app integrates seamlessly with existing shop and logistics systems, giving merchants full visibility into their return processes. AI-driven analytics provide insights into return reasons and trends, helping businesses optimize operations and enhance the post-purchase experience.
- Digital returns portal – paperless, automated, intuitive.
- Exchange, voucher, or refund – for maximum customer loyalty
- AI assistant that evaluates return reasons and provides recommendations
- Real-time analytics: The dashboard provides KPI tracking and optimization
Languages
English and German
Works with
- DHL
- DPD
- Klaviyo
- TikTok
- Xentral
- Zendesk
Categories
Pricing
External charges may be billed by toern GmbH separately from your Shopify invoice. Learn more
Starter
$104 / month
or $1,123/year and save 10%
Features
- inkl. 100 returns per month
- each additional return €0.99
- Self-service Returnportal
- Automated label generation
- Smart return reasons
- Flexible return policies
- Shipping Status Tracking
- Insights Dashboard
7-day free trial
Starter Plus
$232 / month
or $2,505/year and save 10%
Features
- inkl. 250 returns per month
- each additional return €0.99
- Everything from Starter
- Branded Returnportal
- Exchange
- Gift cards
- Extended analytics
7-day free trial
Growth
$408 / month
or $4,406/year and save 10%
Features
- inkl. 500 returns per month
- each additional return €0.79
- Everything from Starter Plus
- AI Return Insights
- Klaviyo for individual emails
7-day free trial
Scale
$735 / month
or $7,938/year and save 10%
Features
- inkl. 1000 returns per month
- each additional return €0.59
- Everything from Growth
- Third-party integrations
- Customized flows
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Die Installation war super einfach und der Kontakt zu dem Toern-Team schnell und freundlich. Toern erleichtert die Zusammenarbeit in Bezug auf die Retouren mit unserem Logistiker sehr. Durch die gut aufbereiteten Analytics in Toern können wir unsere Retourenquote senken und das Feedback der Kunden umsetzen.
Toern ist benutzerfreundlich und leicht zu verstehen - Wir sind sehr zufrieden.
Support
App support provided by toern GmbH.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information, third-party fulfillment
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View discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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Edit other data
Locations
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