toern ‑ Returns & Exchanges
- Pricing
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From $99/month. Usage charges apply. Free trial available.
- Rating
- 5.0 (3)
- Developer
- toern GmbH
Featured images gallery
We turn returns into opportunities with seamless, AI-driven automation and customer centricity
toern streamlines returns and exchanges with an intelligent, automated workflow. The app integrates seamlessly with existing shop and logistics systems, giving merchants full visibility into their return processes. AI-driven analytics provide insights into return reasons and trends, helping businesses optimize operations and enhance the post-purchase experience.
- Digital returns portal – paperless, automated, intuitive.
- Exchange, voucher, or refund – for maximum customer loyalty
- AI assistant that evaluates return reasons and provides recommendations
- Real-time analytics: The dashboard provides KPI tracking and optimization
Languages
English and German
Works with
- DHL
- DPD
- Klaviyo
- TikTok
- Xentral
- Zendesk
Categories
Estimate your monthly charges
Rounded up to the nearest dollar
returns
Pricing
External charges may be billed by toern GmbH separately from your Shopify invoice. Learn more
Starter
$99 / month
Plus usage charges
Monthly usage total
Cost per unit
First 100 returns
Free
101+ returns
$1
Features
- Self-service Returnportal
- Automated label generation
- Smart return reasons
- Flexible return policies
- Shipping Status Tracking
- Insights Dashboard
- Exchange
- Gift cards
7-day free trial
Starter Plus
$229 / month
Plus usage charges
Monthly usage total
Cost per unit
First 250 returns
Free
251+ returns
$0.80
Features
- Everything from Starter
- Branded Returnportal
- Extended analytics
- Klaviyo Integration
7-day free trial
Growth
$399 / month
or $3,828/year and save 20%
Features
- Unlimited returns
- Everything from Starter Plus
- Zendesk Integration
- Advanced Rules / Gatekeeping
7-day free trial
Scale
$699 / month
or $6,948/year and save 17%
Features
- Unlimited returns
- Everything from Growth
- Third-party integrations
- Customized flows
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Super unkompliziertes Retourenportal und wirklich easy in der Anwendung. Seit wir mit Toern arbeiten, sparen wir enorm viel Zeit bei der Retourenabwicklung und unsere Prozesse laufen deutlich effizienter. Auch der Support ist schnell und zuverlässig. Können wir definitiv weiterempfehlen!
Christina SooNice Sunnies
Wir nutzen toern für unser Retourenmanagement seit über einem Monat und sind sehr zufrieden. Besonders die Zeitersparnis durch die Automatisierung ist enorm – viele manuelle Schritte entfallen komplett.
Die Analytics im Dashboard liefern hilfreiche Insights, mit denen wir bessere Entscheidungen bei Produkten und Sortiment treffen können.
Auch Setup und Support waren unkompliziert und schnell – im gesamten Onboarding wurden wir vom toern Team immer sehr gut unterstützt. Tolles Team, tolles Start-up, tolles tool!
Die Installation war super einfach und der Kontakt zu dem Toern-Team schnell und freundlich. Toern erleichtert die Zusammenarbeit in Bezug auf die Retouren mit unserem Logistiker sehr. Durch die gut aufbereiteten Analytics in Toern können wir unsere Retourenquote senken und das Feedback der Kunden umsetzen.
Toern ist benutzerfreundlich und leicht zu verstehen - Wir sind sehr zufrieden.
Support
App support provided by toern GmbH.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information, third-party fulfillment
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View discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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Edit Shopify admin
Files
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Edit other data
Locations
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